Job Ref: ELI3006
Branch: The Grand Hotel, Eastbourne
Location: The Grand Hotel, Eastbourne, Eastbourne
Salary/Benefits: Competitive Salary, plus a share of the service charge*
Contract type: Permanent
Hours: Part Time
Hours per week: 32
Posted date: 12/09/2025
Closing date: 26/10/2025
Reservations Sales Agent Overview
* You will be working within an enthusiastic and friendly Reservations team, taking all room sales enquiries via telephone or via email.
* As a Reservationist you will be ensuring that all guest room bookings and dinner reservations are dealt with in a flawless and professional manner and ensuring that upselling and exceeding expectations is part of your day to day role.
* You will be familiar with all hotel facilities and be confident in promoting and recommending these to our guests.
* Hours are 32hrs per week working over four or five days out of seven which will include weekends and bank holidays. The office is covered from 8am to 8pm so shifts will be varying around these hours.
* Incentive opportunity to earn an extra £200 per month if you exceed budget revenue of 5% or more in leisure sales.
Reservations Sales Agent Key Attributes
* Previous experience as a hotel reservationist or receptionist preferred.
* Good customer service and interpersonal skills essential, enabling you to work efficiently within a close team.
* An excellent and confident telephone manner.
* Possess a excellent command of the English language, both written and verbal
* Enthusiasm to learn and the ability to hit the ground running with a smile on your face is essential.
At Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.
Standing majestically along the Eastbourne seafront, The Grand Hotel is the only 5-star coastal hotel in the South East. The grandeur inside is typified by the breathtaking great hall, 152 bedrooms/suites and two award winning restaurants. A favourite with families, quality and service is paramount whether you are taking a dip in the outside pool, having afternoon tea or indulging in a spa treatment.
The Hotel:
Affectionately known as 'The White Palace', The Grand Hotel in Eastbourne has a well-earned reputation for excellence. With over 150 rooms, an award winning restaurant and 17 fully equipped meeting rooms, the hotel is able to cater for every occasion.
Why work at The Grand Hotel:
As an accredited Investor in People, we are dedicated to the development of our staff. Many of the team started out in junior roles, but have been offered training and promotional opportunities as their skills have grown. We are very fortunate to have a large percentage of long-term team members able to offer their experience and expertise to the next generation of hospitality professionals – this could be you
Benefits
To support our staff we offer:
* Meals are provided by our talented kitchen team
* We have amazing recognition awards for exceptional customer service
* Reduced price stays in all of our hotels – where you are treated like a guest no matter who you are
For full details of the benefits on offer please check our website:
If you feel that you can rise to this challenge, then please submit your application as soon as possible. We reserve the right to close the role early if sufficient applications are received.
* service charge is dependent on sales performance and not guaranteed