Client Services Associate
Location: Manchester
Contract: Permanent
Hybrid/Remote: Hybrid - 3 days in the office
Who We Are
Vanguard is one of the world's leading investment firms, dedicated to helping clients achieve lasting financial success. Established in 1975, its unique ownership structure-where funds own the company and investors own the funds-ensures all efforts are focused on client outcomes. Known for integrity, innovation, and low-cost investing, fosters an inclusive and collaborative culture that empowers employees to make a meaningful impact globally.
What you'll do
* Handle and prioritize complex or escalated client inquiries, ensuring timely and accurate resolution.
* Partner with internal teams to investigate issues, identify trends, and implement process enhancements.
* Conduct detailed research and ensure all client communications meet regulatory and quality standards.
* Build deep knowledge of Vanguard products, services, and industry regulations to guide clients effectively.
What you bring
* Minimum of 2 years' experience in a pension-related role.
* SIPP experience is essential.
* Background in asset management or financial services.
What's Next?
If you are ready to take the next step, apply now. Successful applicants will be contacted directly by a recruiter to discuss the role more.
We are committed to creating an inclusive recruitment experience. If you require support or adjustments to the recruitment process, our Adjustment Concierge Service is here to help. Please feel free to contact us at adjustments@robertwalters.com to discuss how we can support you.
This position is being recruited on behalf of our client through our Outsourcing service line. Resource Solutions Limited, trading as Robert Walters, acts as an employment business and agency, partnering with top organizations to help them find the best talent. We welcome applications from all candidates and are committed to providing equal opportunities.
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