IT Helpdesk TechnicianLocation: Greater Belfast area Salary: Competitive benefits Working Pattern: Full-time, permanent I'm currently supporting the search for an IT Helpdesk Technician to join a well-established and growing organisation with an international footprint. This is an excellent opportunity for someone who enjoys a hands-on technical support role while also getting exposure to wider infrastructure projects across multiple sites. This position offers a rare blend of day-to-day user support and project-based technical work, making it ideal for someone who wants to build their career beyond a traditional helpdesk environment. The opportunityJoining an established IT team, you'll play a key role in supporting the company's IT operations across the wider group, ensuring systems remain secure, available and efficient for approximately 600 users. You'll be involved in: Delivering and supporting key IT projects across the business Providing desktop and hardware support across multiple departments Managing user accounts and permissions through Active Directory Monitoring servers and maintaining system availability Supporting backup and disaster recovery processes Managing anti-virus and network security controls Supporting printers, scanners and peripheral devices Administering Remote Desktop published applications Maintaining helpdesk documentation and issue tracking Supporting cloud and WAN environments Acting as a point of contact for external IT vendors Assisting with internal user training on Microsoft Office applications Supporting VoIP telephony systems Managing hardware/software inventory and deployments This role will be split between: Helpdesk support Infrastructure improvement projects What my client is looking forTo be successful in this role, you'll ideally bring: Previous experience in an IT support / helpdesk environment Strong troubleshooting skills across hardware and software Experience with:Desktop deployment and support PC data migration Printers and scanners Windows environments Active Directory Excellent communication skills Strong organisation and time management Ability to work independently and within a team A proactive attitude and willingness to learn Additional informationThis role requires: Flexibility to support between 8:00am - 6:00pm Monday to Friday Occasional travel to other business locations when required A genuine interest in developing your technical career To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Senior Recruitment Consultant Stuart Kennedy at MCS Group on 02896935520 or s.kennedy@mcsgroup.jobs. Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs.