What We're Looking For
* A passion to deliver a high standard of customer service.
* An organised individual who can deal with many tasks and the curve balls that come.
* Excellent telephone, written and face-to-face communicational skills
* The ability to use systems with confidence and to organise and prioritise work.
* The ability to multitask.
* A team player.
* Main dealer experience essential, VAG experience an advantage.
Key Responsibilities
* Establish rapport with and provide outstanding care to the customer
* Book in customer vehicles for servicing and repairs, with the objective of maximising labour and parts sales and workshop efficiency
* Arrange alternative transport for the customer (courtesy vehicles where possible) and liaise with drivers regarding pick-up and delivery of customer vehicles
* Advising Customers of required essential work
* Objection handling
* Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames.
* Ensure the customer understands the service charges what work will be or has been carried out involve technical advisers to answer queries where necessary
What We Can Offer
* Representing a very well respected Manufacturer of Commercial Vehicles
* Joining a high performing team of dedicated individual's within a fantastic local company
* Very good earning potential - uncapped bonus
* A people focused environment with a good balance of people and task.