As a Network Engineer, the primary focus of this role will be to deliver 3rd line operational support within our IT – Platforms Network Team, with a particular emphasis on providing coverage to ensure the continued availability and reliability of our systems. You will be responsible for overseeing and maintaining network infrastructure, ensuring that any issues are promptly identified and resolved to minimise disruption. Alongside this, you will support the implementation of new technologies and systems, contributing to both ongoing Business as Usual (BAU) activities and project‑based initiatives within a dynamic and fast‑paced environment.
This role reports to the Infrastructure Team Leader. Hours of work are 9:00 a.m. – 5:30 p.m., Monday to Friday, with requirements to work the on‑call rota on a rotating basis. Additional overtime outside core hours and at weekends for system maintenance and other out‑of‑hours work will be required.
Key responsibilities
* Respond to, troubleshoot and resolve network issues raised via our Ticket system.
* Ensure effective and efficient running of the BAU network globally.
* Provide top‑level support and ownership of WAN and LAN technologies and collaborate to assist in all top‑level support.
* Ensuring Ashurst’s network meets required security standards and controls.
* Work with 3rd‑party vendors to identify root cause analysis on any support issues.
* Collaborate with different teams based in different locations.
About you
* Strong troubleshooting skills for complex network, system, and/or security problems.
* In‑depth network experience, especially in the design and implementation of multi‑site LANs and WANs.
* Comprehensive experience of Cisco switching, Cisco Nexus 3k and 9k.
* Solid understanding of routing protocols including BGP, EIGRP, and OSPF.
* In‑depth knowledge of wireless technologies with experience of global Aruba deployments.
* CCNP or CCIE or equivalent knowledge.
* In‑depth experience with leading firewall technologies Palo Alto and Fortinet.
* Strong understanding of network security to implement Layer 7 technologies.
* In‑depth knowledge of Riverbed/Steelhead WAN accelerators.
* Experience of MPLS network and VPN networks.
* Previous experience of implementing QoS and troubleshooting QoS issues in a Cisco environment.
* Ability to liaise with 3rd parties for troubleshooting and fault resolution.
* In‑depth knowledge of SolarWinds NPM & NTA, Cisco Prime, F5 LTM, GTM, APM, and BIG‑IP.
Benefits
* Competitive remuneration with flexibility to reward high performance.
* Flexible working.
* Corporate health plans.
* A global professional development offering for all employees.
* An industry‑leading programme that celebrates diversity and inclusion.
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