Great opportunity to join our Outsourcing line of business whose revenue is primarily driven from providing outsourced pension administration services to occupational pension funds as a Pensions Client Manager. This role can be based out of our Redhill, Welwyn or Leeds office working hybrid.
As a Pensions Client Manager you will manage and own the client relationship for multiple WTW clients (UK). Understanding the needs of the clients and developing the relationship to ensure high levels of advocacy and identifying opportunities to expand the services we currently provide to them. Representing Outsourcing GB in client meetings and actively promoting our products and services. You will effectively communicate with the operations teams and develop their understanding of the client needs.
The Role
1. Ongoing development of the client service proposition within Outsourcing to enable the development of new business opportunities
2. To take ownership of complaint resolution and implement solutions to minimise future complaints
3. Understand the Outsourcing operations strategy and how it enables the business to evolve and capitalise on current and future business opportunities
4. Promote and role model a Continuous Improvement culture and supporting behaviours within Outsourcing operations; promote and sponsor improvement activities within the business to drive progression towards better working practices and performance
5. Identify, coach and mentor operations staff to develop their client management skills
6. Build long term mutually beneficial relationships with our clients at all levels
7. Understand our clients, their organisation, culture, people, challenges, direction and priorities
8. Proactive retention planning for contract extensions, avoiding benchmarking and tender scenarios
9. Identify and leverage opportunities to expand Outsourcing services and gain wider client exposure
10. Contribute the “client perspective” on internal projects. legislative change, product/technology developments
11. Review client services and profitability regularly