We're looking for an experienced IT Support Analyst to join a dynamic IT team. This is a hands-on technical role where you'll be the go-to person for resolving complex IT challenges while helping shape the technology landscape. Based in Letchworth with the opportunity for hybrid working: 2-3 days per week working from home. What You'll Be Doing Provide 1st/2nd/3rd line support across hardware, software, and network issues Manage and update our ticketing system, maintaining ITIL best practices Lead and support IT projects from conception to delivery Configure and deploy new devices, including laptops, mobile devices, and tablets Drive cyber security awareness and training initiatives across the organisation Administer Azure AD, Microsoft Exchange, and SharePoint environments Create and distribute application packages via InTune Mentor junior team members and contribute to knowledge sharing Provide executive-level support for board meetings and senior leadership What We're Looking For 3-5 years' proven experience in an IT support role Strong technical knowledge of Office 365, Windows 11, Microsoft InTune, Active Directory/Azure AD Experience with MS Defender, SharePoint, Exchange, and mobile technologies (iOS & Android) Microsoft certifications (or similar) would be advantageous Excellent problem-solving skills with the ability to communicate technical concepts to non-technical users Self-motivated with strong prioritisation skills and attention to detail A proactive, can-do attitude with a genuine passion for delivering exceptional service What's In It For You This role offers variety, autonomy, and the opportunity to make a real impact. You'll work with modern technologies, lead meaningful projects, and be part of a team that values integrity, simplicity, and continuous improvement. Occasional travel to other office locations may be required