We are a small GP Practice based in S2 with approximately 4000 patients, seeking a flexible and enthusiastic Receptionist to join our friendly team.
This role is for 25 hours per week, including sickness and holiday cover, with shifts between Monday - Friday, 8:30 am - 6:00 pm, as required.
Main duties of the job
The successful applicant should possess excellent customer service skills and be flexible to cover their share of holiday and sickness leave when needed.
Previous experience in a General Practice setting is preferred but not essential, as full training will be provided.
The position is subject to the receipt of satisfactory references and a DBS check.
About us
We are a small GP Practice based in S2 with approximately 4000 patients. You will be joining an existing Reception team of four Receptionists.
Job responsibilities
Summary of Role
To deliver a high standard of Reception Service to patients, ensuring inquiries are handled promptly, efficiently, and courteously.
Reception Duties
* Responsible for opening and closing the premises in the mornings and evenings, including setting the alarm system, with other staff members.
* Monitor Reception and Waiting Room areas, including informing patients of late-running surgeries.
* Arrange patient appointments and liaise with GPs and practice staff regarding patient issues.
* Coordinate with hospitals concerning patient blood results and queries.
* Update computer and manual records as necessary.
* Open, stamp, and distribute internal post by scanning onto SystmOne.
* Provide cover for other Reception staff when needed.
* Perform other duties within the scope of the role as may be agreed from time to time.
Person Specification
Qualifications
* Excellent customer service and problem-solving skills
* Experience working in a GP Practice (preferred)
* Knowledge of SystmOne clinical system (preferred)
Disclosure and Barring Service Check
This position is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. An application for a Disclosure to the DBS will be made to check for any previous criminal convictions.
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