Norfolk Crisis and Resilience Advisor | 10425 | Permanent Contract | 37 hours per week | £32,061 to £33,699 per annum (Scale G) | County Hall, Norwich
Part of Norfolk County Council, the Norfolk Crisis and Resilience Service provides hardship support for people across the county. This is an exciting opportunity to be part of a team that works with vulnerable people in our society and has a positive impact on our communities. In April 2026 this service will replace the Clients Hardship Service with an enhanced service funded for 3 years through the Crisis Resilience fund.
The current adviser roles fall into two categories
1. Digital Adviser – hybrid working
2. Outreach Adviser – Working from a variety of locations with partner agencies with a requirement to visit clients in their homes.
The Norfolk Crisis and Resilience Advisers provide money management and holistic support for people to become financially independent and address the underlying issues prohibiting this. The roles involve speaking with clients either on the phone or face to face implementing a Trauma Informed approach to provide the best outcome and ongoing support for the individual. We are looking for people with professional curiosity who can assess information from multiple sources, provide information and guidance and ongoing referrals to both support and grant providers. Confidence in making decisions, motivation to make a difference and advocate for the vulnerable is essential. We consider people from a range of different backgrounds with experience of money management, providing information and guidance in holistic support and grant organisations and/or working with vulnerable people would be highly beneficial. You'll need solid communication skills, confidence in dealing with vulnerable clients, experience of conducting difficult conversations and strong computer skills.
3. A for Fire Service and Social Care Workers
Relocation expenses (where applicable)
An advance of your expenses if you travel for work
Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions
Tax efficient ways of getting extra pension and new bikes
Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
A payment if you refer someone you know to a hard to fill job
We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.
Before you apply, we recommend reading the full Job description and person specifications to help you demonstrate how you meet the criteria.
You can also find information on our here.
Redeployment closing date: 18 May 2026 23:59
All other applicants closing date: 25 May 2026 23:59