Overview
As a Customer Care Advisor you will be working within the remortgage department assisting clients with their transaction. You will be supporting with the caseload and will be forefront of the business for clients assisting with a range of queries providing excellent support and guidance. The role will involve chasing up documents and details which are required; you will be processing these accordingly and updating the case management system. There will be lots of liaising and handling queries from banks and third parties alongside working closely with other members of the business to provide a seamless process. If you are passionate about customer services and enjoy working in a fast paced environment then we would love to hear from you!
Responsibilities
* Assist clients with remortgage transactions in the remortgage department.
* Support caseload and act as the point of contact for clients, providing excellent support and guidance.
* Chase up documents and details, process them accordingly, and update the case management system.
* Liaise with banks and third parties and collaborate with colleagues to ensure a seamless process.
Profile / Qualifications
* Previous customer service experience; backgrounds may include retail or hospitality.
* Confident telephone manner with excellent communication skills.
* Ability to work in a fast-paced environment and prioritise a high-volume caseload.
* Passionate about helping and supporting customers.
* Good attention to detail and organisation; excellent teamwork.
Job Offer
Salary of £24000+ monthly bonuses+ reputable business within the Legal Sector+ full training provided+ no experience required+ structured career path in place for all employees+ sponsorship of legal qualifications+ central location in Hull+ excellent benefits+ hybrid working+ no shift patterns or weekends+ superb offices and facilities+ fun and vibrant team+ regular socials and incentives+ immediate interview
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Customer Service
Industries
* Administrative and Support Services
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