Overview
We are seeking a compassionate and professional Bereavement Care Assistant to join our dedicated team. This role is integral to providing a high-quality, responsive bereavement service that meets the needs of the bereaved while adhering to the Charter for the Bereaved. You will play a key role in ensuring the dignified and efficient transfer and cremation of human remains, as well as supporting ceremony services and memorial activities.
This is a full-time position, working Monday to Friday, 8:30am to 4:30pm, totaling 37 hours per week, with a competitive hourly rate of £13.69 per hour.
Responsibilities
As a Bereavement Care Assistant, your key responsibilities will include:
* Safely transferring coffins between bereavement sites using the in-house conveyancing vehicle.
* Maintaining the conveyancing vehicle, ensuring it is clean, refueled, and in safe working condition.
* Assisting with ceremony services, including preparing ceremony spaces, operating digital tribute systems, and guiding attendees.
* Conducting communal and witness scatters of cremated remains in designated memorial grounds.
* Supporting the safe operation of the crematory, including the handling and processing of cremated remains.
* Performing cleaning duties in ceremony spaces, public areas, and memorial grounds.
* Carrying out low-level maintenance and groundskeeping tasks as required.
* Providing exceptional customer service to the bereaved, funeral directors, and other service users.
Qualifications
To be successful in this role, you will need:
* A full and clean UK driving licence (Category B).
* At least one year of experience driving a light van (up to 3.5 tonnes).
* The ability to lift up to 50kg and manoeuvre weights of up to 190kg using approved lifting aids.
* Knowledge of the funeral or bereavement trade (desirable).
Personal qualities and attributes essential for this role include:
* Attention to detail and a methodical approach to work.
* The ability to work under pressure and meet tight deadlines.
* Strong teamwork and communication skills.
* A high level of emotional resilience, maturity, and professionalism.
* A commitment to diversity, inclusion, and maintaining high standards of conduct.
Day-to-Day
Your typical day will involve:
* Transporting coffins between sites and ensuring the conveyancing vehicle is maintained to a high standard.
* Preparing ceremony spaces and assisting with services, including operating tribute systems and managing attendees.
* Handling cremated remains, including conducting witness and communal scatters.
* Performing cleaning and maintenance tasks in ceremony spaces, public areas, and memorial grounds.
* Collaborating with team members to ensure the smooth operation of bereavement services.
Benefits
* Competitive hourly rate of £13.69 per hour.
* Regular working hours: Monday to Friday, 8:30am to 4:30pm.
* Opportunity to make a meaningful impact by supporting bereaved families during difficult times.
* Comprehensive training, including Manual Handling and First Aid in the Workplace.
* A supportive and inclusive work environment.
* Uniform and PPE provided.
If you are a compassionate, detail-oriented individual with a commitment to providing exceptional service, we encourage you to apply for this rewarding role. Join us in making a difference in the lives of those we serve.
Apply today to become a valued member of our Bereavement Care team. Ask for Alan, Nikola or Anita and also feel free to call (phone number removed) for more details