Overview
We are looking for an authentic and driven Guest Services Manager (Nights) to join us on a Full-Time basis at Kimpton Charlotte Square Hotel and embrace your unique, best self to provide our guests with heartfelt human connections!
This assignment is based on a 4-on, 4-off shift pattern (12-hour shifts). Salary: £31,193.00 per year.
Kimpton Charlotte Square Hotel brings together traditional Edinburgh architecture with an exciting and fresh indoor feel, offering our guests a modern luxurious stay. Welcoming locals to relax in our Garden area, experiencing mouth-watering food in BABA restaurant, or guests from far and wide being pampered in our state-of-the-art Spa – we cover it all!
Responsibilities
* Be yourself - bringing the real you to work, with your unique personality we want you to be who you are!
* Lead yourself – we trust you to make decisions and exert your creativity in order to provide our guests with heartfelt human connections, we trust you to do right!
* Make it count – you matter, and we will provide you with all the tools you need in order to create ridiculously personalised experiences for our guests every day!
* Supporting the Night Audit and closing of our outlets, managing the end of night cash count, and highlighting any discrepancies
* Working with the Front Office Manager to ensure any late arrivals are met with a genuine welcome and that their needs are attended throughout the night (No detail is too small, and no request is too large)
* Communicating internally within the front office and externally, with the wider hotel team and immediate locale, to ensure the safety of our guests and team members throughout the night (completing relevant safety checks as required)
* Ensuring all Team Members have completed relevant training and are confident with all aspects of their role – you will be someone who enjoys leading and motivating your team!
* Managing the shift you are working, dealing with complex guest requests or complaints and making sure all tasks within the Team have been completed
Qualifications
* Front Office duty management and team leadership experience for 2+ years in a property of similar size & standard
* Depth of experience dealing with complex service recoveries; able to make decisions regarding guest complaints to ensure a positive outcome for the guest and lead the team by example
* Proven track record with success in working with loyalty schemes and enrolments
* Awareness of market trends and the ability to implement new initiatives
* Good understanding of systems to support driving results; experience with Opera would be a plus
* Willingness to help out across hotel departments to ensure guests receive a 5-star personalised service throughout their stay
What We Offer
* Financial security – £31,193.00 per annum, guaranteed hours, paid overtime, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay; Tronc paid monthly if eligible
* Growth and development – extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice
* Colleague perks - worldwide discounted room rates and discounted F&B while on employee rate, discounts through our perks portal
* Wellbeing – generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders
* Hotel specific benefits – complimentary stay for you + 1 on successful probation, discounts across F&B outlets at Kimpton Charlotte Square and InterContinental Edinburgh The George Hotel, plus Spa and gym discounts
If you are someone who likes to march to the beat of their own drum and wants to join a company which encourages authentic individuality, apply today! Check out our Instagram page @kimptoncharlottesquare to see more. You must meet the legal requirements to work in the UK.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual\'s race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Kimpton Hotels & Restaurants crafts unique destinations that kindle heartfelt human connections. Our bespoke spaces blend spirit, style and delight to create an addictive culture of refined irreverence where locals, visitors & colleagues seamlessly connect.
Don\'t quite meet every single requirement, but still believe you\'d be a great fit for the job? We\'ll never know unless you hit the \'Apply\' button. Start your journey with us today.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Other
Industries
* Hospitality
#J-18808-Ljbffr