As a GP Receptionist, you will be the first point of contact for our patients, playing a crucial role in delivering excellent customer service and ensuring the smooth operation of the practice. Your responsibilities will include, but are not limited to:
Main duties of the job
* Greeting patients and visitors warmly and professionally
* Managing telephone and face-to-face inquiries, booking appointments, and handling cancellations
* Updating and maintaining patient records using our Emis software system
* Assisting patients with registration and any necessary paperwork
* Handling prescription enquiries and other administrative tasks
* Communicating effectively with medical staff and patients to ensure efficient service delivery
* Ensuring the reception area is clean, organised, and welcoming
* Adhering to confidentiality and data protection policies
About us
We are a busy and well-established General Practice dedicated to providing high-quality healthcare to our community. Our team is committed to ensuring patients receive the best possible care in a friendly and efficient manner. We are currently looking for a professional and compassionate GP Receptionist to join our team.
If you are interested in the role, please submit an application form. If your application is successful, you will be contacted for a telephone interview with a view to being invited for a face-to-face interview with the Operations and HR Manager.
We look forward to receiving your application and potentially welcoming you to our dedicated team.
Job responsibilities
Job Title: GP Receptionist
Location: Northgate Medical Practice/Blean Surgery/Chartham Surgery
Job Type: Full-time/Part-time
About Us: We are a busy and well-established General Practice dedicated to providing high-quality healthcare to our community. Our team is committed to ensuring patients receive the best possible care in a friendly and efficient manner. We are currently looking for a professional and compassionate GP Receptionist to join our team.
Job Description: As a GP Receptionist, you will be the first point of contact for our patients, playing a crucial role in delivering excellent customer service and ensuring the smooth operation of the practice. Your responsibilities will include, but are not limited to:
* Greeting patients and visitors warmly and professionally
* Managing telephone and face-to-face inquiries, booking appointments, and handling cancellations
* Updating and maintaining patient records using our Emis software system
* Assisting patients with registration and any necessary paperwork
* Handling prescription enquiries and other administrative tasks
* Communicating effectively with medical staff and patients to ensure efficient service delivery
* Ensuring the reception area is clean, organised, and welcoming
* Adhering to confidentiality and data protection policies
Key Requirements:
* Previous experience in a receptionist or administrative role, preferably within a healthcare setting
* Excellent communication and interpersonal skills
* Strong organisational abilities with a keen eye for detail
* Proficiency in using computer systems and basic software applications
* Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously
* Compassionate and patient-focused attitude
* Flexibility to work varied shifts, including some evenings and weekends as needed
* Training and professional development opportunities
* Supportive and collaborative work environment
Person Specification
Qualifications
* GCSE grade A to C in English and Maths
Experience
* Experience of working in primary care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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