Job Description
ROLE OVERVIEW
The General Manager (GM) is responsible for the overall performance of the Electric Forecourt. Including P&L, forecourt KPIs, leading and developing their team, partnership management and onsite customer experience. They will be accountable for well-being across the site and for ensuring the site is run to our O&M standards.
The Electric Forecourt is one of the most technically advanced electric vehicle charging stations, powered by 100% renewable energy with a retail facility featuring a high-quality lounge for customers to use while their vehicles are charging. This also acts as an educational area, providing information about electric vehicles, solar energy generation and ecology.
MAIN RESPONSIBILITIES
1. Deliver the forecourt against all KPIs, ensuring all financial and non-financial targets are exceeded.
2. Deliver a “best in class” customer experience, coaching the team to ensure awesome brand standards and customer service levels are achieved.
3. Create and maintain a customer centric environment which helps demystify the barriers of Electric Vehicles and provides a space where customers can learn and reflect on the benefits of Electric Vehicles.
4. Attract, develop and maintain a high performing team with responsibility for the full employee life cycle, including recruitment &...