Job Title: Customer Service Assistant Location: Mildenhall Salary: £26,000.00-£28,000.00 per year Job Overview We are seeking a dedicated Customer Service Representative to join our client's team. This role involves engaging with customers via various communication channels, providing exceptional service, and supporting the organisation's reputation for excellence. The ideal candidate will possess strong communication skills, be organised, and capable of handling multiple tasks efficiently. Responsibilities Respond promptly and professionally to customer enquiries via phone, email, and live chat Provide accurate information regarding products and services, ensuring customer satisfaction Record customer interactions and update relevant data entry systems with precise details Identify opportunities for up-selling additional products or services to maximise sales potential Assist customers with troubleshooting issues and resolving complaints effectively Maintain a positive attitude and uphold excellent phone etiquette during all interactions Collaborate with team members to ensure seamless service delivery and share insights for continuous improvement Skills Proficient in data entry with high attention to detail Excellent communication skills, both verbal and written Strong phone etiquette and professional demeanour Analytical skills to interpret customer needs and provide suitable solutions Ability to up-s...