Customer Success Consultant - eduFOCUS are looking for a Customer Success Consultant to join their team in Woodbridge, Suffolk, in this full-time, office-based permanent position.
Fantastic company benefits include:
* Competitive Salary: £30,000 per annum (depending on experience)
* Holiday: 28 days annual leave, plus bank holidays
* Additional: Opportunities for professional development, career progression, supportive and friendly team environment.
About the role:
As a Customer Success Consultant, you will be responsible for delivering an exceptional customer experience for eduFOCUS clients using the EVOLVE platform. This is a consultative, client-facing role focused on building strong relationships, supporting client success, and helping customers make informed decisions. You will conduct client review meetings via Microsoft Teams, as well as offsite at schools, conferences, and trade shows. You will also provide ongoing support by telephone and email, and assist with administrative tasks related to orders, invoicing, and onboarding. Working hours for this role are 35 per week, Monday - Friday, 9am - 5pm onsite in the Woodbridge office.
Key Responsibilities:
1. Guide new customers through onboarding and provide ongoing support via telephone, email, and client meetings.
2. Proactively engage w...