The Deputy Practice Manager will play a key role in supporting the operational management of the practice. This includes overseeing administrative processes, coordinating staff activity, supporting compliance, and maintaining effective communication across the team, as well as contributing to the upkeep and organisation of the practice environment.
Main duties of the job
Westcroft Health Centre is seeking a proactive, highly organised, and versatile Deputy Practice Manager to support the day-to-day running of the practice. This is a hands‑on and varied role ideal for an experienced administrator who takes pride in ensuring everything runs smoothly, from administrative and operational responsibilities to practical, day‑to‑day tasks.
The successful candidate will be someone who adopts a flexible, can‑do approach and is comfortable handling a wide range of duties, from administrative work to general errands, both strategic and routine. This role requires a willingness to take ownership of all aspects of practice operations, no matter how big or small, and a mindset that no task is beneath them if it contributes to the effective running of the service.
You will be part of a supportive team, with opportunities to develop your skills and grow within the organisation.
About us
Westcroft Health Centre is a welcoming and supportive place to work, where staff are encouraged to grow and succeed. The team is made up of positive, dedicated individuals who genuinely want to see each other achieve and excel. There is a strong sense of collaboration, with colleagues offering guidance and encouragement at every stage. The workplace culture is open and nurturing, providing clear opportunities for progression and professional development. Overall, its an environment where you feel valued, supported, and motivated to reach your full potential.
* Company pension
* Free flu jabs
* Free parking
* On‑site parking
* Birthday off
Job responsibilities
Key Responsibilities
Support the day-to-day running of the practice, including staff coordination and patient services
Provide cover across departments as needed to maintain smooth operations
Oversee training records and ensure mandatory requirements are up to date
Assist with recruitment and onboarding processes
Coordinate audits, risk assessments, and general compliance tasks
Manage incoming and outgoing communications with staff, patients, and external partners
Organise meetings, prepare agendas, take minutes, and share key updates
Handle patient feedback and complaints professionally, including investigation and response
Maintain accurate staff and operational records
Support clinical teams with clinic organisation, health initiatives, and stock ordering
Oversee aspects of building and facilities management, including coordinating cleaners, obtaining quotations for maintenance or structural work, and liaising with landlords and contractors
Assist with general site organisation to ensure a safe, clean, and well‑functioning environment
Provide general administrative and operational support
Person Specification
Qualifications
* GCSE grade A to C in English and Maths
Experience
* Previous experience in a senior administrative or supervisory role.
* Strong organisational skills with the ability to manage multiple priorities.
* Confident communicator with the ability to work across different teams.
* A flexible, proactive attitude with a willingness to take on a wide range of tasks.
* Experience maintaining records and managing administrative systems.
* Experience in a healthcare or GP practice setting is desirable.
* Familiarity with SystmOne is an advantage.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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