We are seeking an experienced Credit Control and Finance Administrator to join a Service Support team. This is an excellent opportunity for someone looking for a new challenge and the chance to make a real impact in a dynamic, well-established business.
Role Overview:
The successful candidate will manage client accounts, ensure accurate and timely payment collection in a predominantly B2B environment, and maintain strong professional relationships with clients and colleagues.
Key Responsibilities:
Conduct all credit control activities, ensuring timely collection of payments, including subscriptions.
Build and maintain strong relationships with clients and internal teams to resolve queries and disputes efficiently.
Perform daily bank reconciliations and keep customer accounts up to date.
Maintain accurate records of communications and agreements.
Prepare and issue client invoices in accordance with contract agreements.
Process cancellations and transfers, and issue client statements.
Support accounts payable activities, including resolving discrepancies with supplier invoices, staff expenses, and credit card usage.
Manage company credit card transactions and reconciliations.
Monitor and report on financial KPIs in collaboration with senior management.
Provide general support to the Service Support team, including assisting with training room arrangements and related logistics.
Skills and Experience:
Minimum of 2 years experience in a busy financial environment.
Highly organised, self-motivated, with strong attention to detail.
Ability to work under pressure and manage multiple priorities.
Excellent written and verbal communication skills.
Strong interpersonal skills, capable of building and maintaining client relationships while delivering high standards of customer service.
Proficient in Xero and Microsoft Office, particularly Excel.
Comfortable working with IT systems and navigating multiple applications.
Proven ability to manage a busy workload, meeting financial deadlines and targets.
Proactive, can-do attitude, willing to support colleagues across the business.
Enjoys problem-solving and finding solutions to internal and external queries.
Open to reviewing and improving existing processes.
A sense of humour is a plus.
If your skills meet this role on offer, and are currently looking for a new challenge, then please submit an up to date CV by using the apply button below.
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