Job Description
Job Advert: Customer Service Representative (Fluent Welsh Speaker)\n\nAre you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where your ability to help others shines? If you're looking for a rewarding opportunity with a leading provider of outsourced customer service solutions, we want to hear from you!\n\nPosition: Customer Service Representative\nWorking Pattern: Full-Time (37.5 hours/week, Monday-Friday, 08:30am-18:00pm)\nLocation: Homeworking (equipment provided)\nProposed Start Date: 10/11/2025\n\nWhat You'll Be Doing:\n\nAs a Customer Service Representative, you will play a crucial role in ensuring our customers receive the highest level of service.
Your responsibilities will include:\n\nManaging a diverse range of inbound customer calls, resolving queries "Right First Time" with a friendly and professional touch.\nCapturing, maintaining, and ensuring the quality and safety of customer data.\nAssessing claims and responding to customer inquiries via electronic communication.\nMeeting and exceeding individual and team targets.Requirements:\n\nWe are looking for enthusiastic individuals who possess:\n\nFluency in Welsh: Both written...