Job Title: NOC Technician (Previous Relevant Experience Required), Slough
Client: Telent
Location: Slough, United Kingdom
Job Category: Other
EU Work Permit Required: Yes
Job Views: 3
Posted: 05.05.2025
Expiry Date: 19.06.2025
Job Description:
Join our Engineering Team at Telent to innovate and drive solutions, working with technical experts committed to making an impact. Be part of a high-performing team handling complex, critical work to keep the nation's infrastructure connected and protected 24/7.
The NOC (Network Operations Centre) Technician provides administrative support to the NOC engineering team, ensuring incident resolution aligns with procedures and contractual KPIs. The role involves working on a 24/7, 365-day shift rota.
Responsibilities:
* Handle incoming calls and emails, responding in line with KPIs.
* Create network incident tickets from customer reports.
* Action Service Requests.
* Assign tickets to technical support, field engineering, and other service providers.
* Manage incident tickets with regular updates.
* Coordinate traffic management with relevant providers and teams.
* Update customers on network incidents.
* Coordinate with utility companies during power-related network issues.
Candidate Profile:
Previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.
Key Requirements:
* Experience with 1st Line diagnostics and incident resolution.
* Excellent communication skills across all seniority levels.
* Proficiency with Microsoft Office.
What We Offer:
A diverse career across sectors, roles, technologies, and clients, with opportunities for development and impact. We foster an inclusive culture that values diversity and individual expression.
Additional Benefits:
* 34 days holiday including public holidays, with options to buy or sell days, or 26 days plus public holidays with buy/sell options.
* Company pension scheme.
* Family-friendly policies.
* Occupational health and wellbeing support.
* Discounts through Telent Reward scheme.
Learn More:
Watch our Telent Video to discover more about us!
We are committed to diversity and inclusion, ensuring everyone feels they belong, can be themselves, and reach their potential. Our teams reflect the communities we serve.
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