Internal Account Executive
Location: Walsall
Salary: £28,000 - £32,000 (dependent on experience)
Benefits: Pension, 22 days holiday + bank holidays, office-based role, Mon-Fri 8:30am-5:00pm
Potential Future Commission Scheme Linked to New Business Development
Are you commercially savvy with a strong customer focus? Do you thrive in a varied role combining inbound sales, account management, and customer support?
This is a hands-on, office-based opportunity for someone who enjoys being a first point of contact for customers, managing the sales pipeline from enquiry to fulfilment, and bringing a commercial mindset to every interaction. Ideal for someone from a smaller business background who is used to rolling up their sleeves and wearing multiple hats.
The Business
Our client is a long-established UK manufacturer of bespoke, made-to-order building products. Operating from a busy and growing facility in Walsall, they serve both B2B trade professionals and retail consumers. The business is on a journey of commercial transformation and is now seeking someone with strong account management and internal sales capabilities-someone who can drive conversion and support customer experience while contributing to process improvement.
Why This Role is Different
This isn't a typical "hard sales" role. Instead, it's a hybrid of account support and sales, with a strong emphasis on ensuring inbound enquiries are converted efficiently, customer records are well managed, and post-sale fulfilment is tracked closely. You'll also help alleviate pressure on the customer service team during peak times-meaning flexibility and team ethos are key.
Key Responsibilities
Be the first point of contact for inbound trade and retail sales enquiries via phone and email.
Qualify and convert leads, providing accurate quotes and following up strategically.
Own the full customer journey-from initial enquiry through to order fulfilment.
Provide ad hoc support to the customer service team during busy periods (e.g. taking messages, chasing updates).
Build rapport with trade and DIY customers; segment and prioritise them based on commercial value.
Maintain and improve CRM usage-manage pipelines, log interactions, and capture customer insights.
Help identify trends and feedback from customer interactions to support commercial strategy.
Collaborate closely with internal colleagues across production, operations, and support.
The Ideal Candidate
Strong background in internal sales, account management, or customer support.
Commercially minded with experience handling quotations, margins, and sales pipelines.
Comfortable working in a smaller business environment-team player, flexible, and hands-on.
Confident phone manner; able to communicate with customers of all types (retail & trade).
High attention to detail; strong organisational and follow-up skills.
CRM experience essential.
Comfortable picking up the phone and contributing to a proactive sales approach during quieter times.
Career Development Opportunity
This is a newly scoped role with scope for growth. The business is exploring greater outbound trade engagement, and this role could evolve into a more sales-driven or leadership position over time-potentially overseeing a team or contributing to wider commercial strategy. A future commission structure may be implemented based on new business contribution.
If you're a confident communicator with a sharp commercial brain and a team-first mentality, this could be the perfect opportunity to join a growing manufacturer and make a genuine impact