Process appointment requests and admin queries via the eConsult system, or care navigating patients to the most appropriate health care professional. Dealing with patients by telephone and in person using the EMIS Web clinical system. Work in accordance with practice protocols, policies and procedures. Deal with general enquiries and make follow-up appointments.
Handling and processing prescriptions. Deal with requests for home visits. Process e-mails received into the Practice. Register new patients on to the clinical system.
Process patients change of address on the clinical system. Respond to tasks and queries from the practice team. Input patient data into the clinical system. Scanning of patient information and documentation.
Advise patients of relevant charges for private services and accept and process electronic payments. Deal with conflict and work with patients to ensure their needs are met in line with practice protocol. Ensure that the reception and waiting area is kept clean and tidy. Provide additional cover for annual leave and sickness absence.
Any other tasks allocated by Managers or clinical staff. Open or lock up the building when required. Work occasional Saturday mornings.