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Customer Service Advisor - Natwest/Ulsterbank Belfast (Holywood), Newtownabbey
Client: Teleperformance
Location: Newtownabbey, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views: 3
Posted: 14.06.2025
Expiry Date: 29.07.2025
Job Description:
Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast-paced customer service team.
Why work with us?
* Save on commuting costs with only 1 day in the office each week
* Cut down daily expenses - less spent on travel, lunches, and workwear
* Maintain a work-life balance while being part of a team
Details
* Start date: 7th July 2025
* Location: Natwest, Belfast City Centre
* Shifts: Full time - 40hrs per week - hours between 07:00 and 23:00
What you get from us!
* Perks at Work – Savings Discounts / Free Online Classes
* Help@Hand - Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to GPs, Mental Health Support, Financial and Legal Advice
* Critical Illness Cover – up to £10,000
* Cycle to Work Scheme
* Holiday Purchase Scheme
* Length of Service Awards
* Monthly Inspire Awards
* Refer-A-Friend bonus up to £1,200
* Monthly Wellbeing Webinars
* Dedicated Employee Experience Support
Now about the Job!
You will provide proactive and reactive customer service to ensure customers meet their financial arrangements aligned with their goals. You will receive comprehensive training in your role.
Key Responsibilities:
* Provide outstanding service at first contact
* Educate customers on banking options
* Complete processes accurately and compliantly
* Ensure good customer outcomes and review interactions for quality
Join us as a Customer Service Advisor
* Deliver excellent service, focusing on customer needs and goals
* Educate customers on banking methods and support their choices
* Complete processes meticulously for a seamless experience
What you'll do:
* Conduct financial reviews, provide accurate information for informed decisions
* Manage your diary, balance proactive and planned customer interactions
* Support the bank’s objectives and maintain departmental relationships
* Resolve complaints quickly and restore customer satisfaction
The skills you'll need:
* Customer service experience and relationship management skills
* Excellent communication skills, verbal and written
* Experience in a regulatory environment
* Proficiency in Microsoft Office
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