Overview
Tesco UK • Liverpool • Permanent • Apply by 31-Oct-2025
Availability Window
Days From time To time Sun 06:00:00 14:00:00 Tue 06:00:00 14:00:00 Fri 14:00:00 22:00:00
Pay starts from £14.76 per hour, increasing to £15.97 per hour for stores inside the M25. Additional payments may apply depending on location.
It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week; if you’d like to work fewer hours (to a minimum of 12), we have opportunities for this too and would love to hear from you.
The schedule shows the periods in the week we’d like you to be available to work. We will schedule your contracted hours within these times and provide 3 weeks’ notice of your shifts. We are happy to support flexibility, so if your availability is close to but not exactly the advertised times, we’d still love to hear from you.
Customers are at the heart of everything we do.
As a Shift Leader you’ll support store operations on the shop floor, help customers, and contribute to a well-run store. You’ll face various challenges and aim to make things better for customers, colleagues and communities every day.
What you’ll do
* Work in a fast-paced retail environment with variety
* Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
* Be there for customers, listening to them and ensuring they leave with what they came for
* Look for ways to improve service, including coaching colleagues and giving feedback
* Guide and support colleagues in-store to keep it a safe place to work and shop
* Maintain an understanding of store performance and assist managers in delivering actions to improve operations
* Lead from the front and set a great example for colleagues
Please note that you need to be 18 or over to apply for this role.
What is in it for you
There are many reasons Tesco is a great place to work. Here are a few:
* There’s bags of variety. As Shift Leader, no two days are the same, with flexible hours and shift patterns
* Opportunity for development with ongoing learning and award-winning training
* An inclusive place where everyone’s welcome
* Your voice matters, and we’ll listen to your ideas
* Wellbeing support and resources
* Life cover, a pension with matching contributions up to 7.5%
* Benefits to suit you, including discounts, shares, and cycle-to-work schemes
* Uniform provided and policies to support you for life’s moments
* Access to colleague networks and information about benefits
Our benefits include:
* Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
* Flexible working from day one
* Colleague Clubcard discounts and benefits
* Free wellbeing services and resources
* Life cover and pension with employer contributions
* Additional benefits to suit you
* Uniform provided
* Colleague networks for a diverse community
* More information about benefits is available
You will be responsible for
* Coordinating the store team to deliver an easy, fuss-free shopping experience for customers
* Supporting colleagues to deliver daily priorities and take regular breaks
* Opening and closing the store and completing duty cover with safety in mind
* Being the go-to person for queries in the absence of a manager
* Keeping the store clean, tidy and well-presented
* Supporting managers to coordinate seasonal, community and charity events
* Contributing to a positive, inclusive team atmosphere
* Providing great customer service by listening to customers and putting them first
* Keeping the team informed of communications, changes, or updates
* Staying knowledgeable about store performance and looking for improvements
* Coordinating store improvements and removing obstacles to service
* Following health and safety routines and ensuring colleagues do the same
* Recognising and celebrating colleagues providing great service
You will need
* To be a great role model by delivering thoughtful customer service
* To build strong relationships with colleagues to foster an inclusive team
* To be a clear communicator using various methods to keep the team informed
* To be comfortable taking the lead in the absence of the Manager
* To be a good decision maker and adaptable to change
* To be motivating and capable of inspiring the team to exceed expectations
* To be curious and look for ideas to serve customers, communities and the planet
About us
Tesco’s vision is to become every customer’s favourite way to shop. Our core purpose is to serve customers, communities and the planet a little better every day. We aim to act as a responsible and sustainable business for all stakeholders.
Diversity, equity and inclusion at Tesco means everyone feels represented and welcome. We are a place where Everyone’s Welcome.
We support flexible working and understand life looks different for each person. Some people are at the start of their careers; others have other commitments. Talk to us about how we can support you.
Accessibility We are committed to an accessible recruitment process. For information about accessibility support, please contact us.
Please note: Tesco will recruit individuals who meet school leaver age requirements. For details, please read the relevant guidance. We can only accept candidates over 18 if the role requires early or late hours or involves certain duties.
From time to time, some roles may close earlier than the advertised end date due to high volumes of applicants. Feedback is provided to candidates who attend interviews. For more information, visit the Tesco website.
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