2nd/3rd Line Support Engineer
Are you an experienced IT technician who enjoys solving complex technical problems and providing hands-on support? Hatched Talent Solutions is proud to be partnering with a well-regarded IT services company in South Wales to recruit a 2nd / 3 rd Line IT Technician to join their growing support team.
This is a key role, supporting both in-house teams and clients across a variety of environments. Youll act as the technical bridge between 1st line support and senior engineershandling cloud services, networks, servers, and more advanced diagnostic work.
What you'll be doing:
- Responding to and resolving 2 nd 3rd line technical issues, both remotely and on customer sites.
- Supporting cloud infrastructure, networking, servers, and complex diagnostics.
- Assisting the 1st line team with escalated technical queries and mentoring where needed.
- Liaising directly with clients to troubleshoot problems and deliver clear, helpful guidance.
- Evaluating new technologies and software to stay ahead of the curve.
- Performing system checks, updates, and OS re-installations as required.
What were looking for:
- At least 3 years of experience in IT support, including cloud, hardware, and software administration.
- Strong knowledge of Microsoft Windows, networking (DNS/IP), and Office 365 admin.
- Familiarity with Microsoft Azure and VoIP systems is highly desirable.
- A full UK driving licence (this role includes on-site visits).
- Professional, reliable, and customer-focused with excellent communication skills.
- Comfortable working independently and as part of a team.
Bonus skills (not essential but great to have):
- Microsoft certifications (e.g. MCP, MCSA, or MCSE).
- PowerShell experience.
- Previous experience in specifying and building cloud-based solutions.
Why apply?
- Work in a varied and hands-on role with a mix of office and field-based tasks.
- Be part of a company that values your input and invests in new tech and training.
- Full-time, stable position in a supportive team with career development opportunities.
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