Job Description
As a Controls Software Engineer (Customer Service), you will play a key role in supporting, upgrading, and commissioning control systems and automation software for Telstar isolator and containment equipment.
You’ll work within a flexible, multi-skilled team to design, test, and implement PLC and SCADA/HMI solutions — ensuring compliance with GxP and GAMP standards. This hands-on position combines software design, system integration, and field service/commissioning both in the UK and internationally.
Key Responsibilities
* Provide service, software, and commissioning support to customers and internal teams.
* Design, develop, and test PLC & SCADA control systems for upgrade and retrofit projects.
* Manage data communications with third-party equipment and systems.
* Validate and document software designs in line with GAMP and pharmaceutical standards.
* Promote and implement Syntegon Telstar standard design practices to improve efficiency and cost-effectiveness.
* Provide remote and onsite technical support, including troubleshooting and commissioning.
* Travel within the UK and overseas to support installation and after-sales projects.
Qualifications
Essential:
* HNC (or equivalent) in Electrical Engineering
* 3+ years’ experience in a controls or automation software role
* Proficiency in PLC, HMI, and SCADA programming
* Experience with Siemens TIA Portal (WinCC) and AVEVA InTouch (Wonderware)
* Strong understanding of industrial machine control design and system integration
* Good communication skills and ability to work directly with customers
* IT literacy for industrial applications
Desirable:
* Knowledge of Rockwell Studio 5000 / FactoryTalk
* Experience with isolator or barrier systems
* Background in pharmaceutical or regulated industries (GAMP, GMP, FDA)
Additional Information
Why Join Us?
* Be part of a global leader in aseptic and containment technology
* Work in a highly skilled, multidisciplinary engineering team
* Opportunities for international travel and technical growth
* Competitive compensation and comprehensive training