Service Coordinator, £13.60 per hour, Kilmarnock, Temp to Perm Benefits * Pay rate of £13.60 per hour. * Working hours: Monday to Thursday 8:00am – 5:00pm, Friday 8:00am – 3:00pm. * Paid hours: 40.5 hours per week. * 30-minute unpaid lunch break per day. * Temp-to-perm opportunity offering long-term career stability. Responsibilities * Answer incoming telephone calls and emails in a professional and courteous manner. * Accurately log job requests onto the internal CRM system. * Book jobs for clients and prepare job, contact, and description details within the CRM. * Schedule operatives’ jobs efficiently, taking geography and priority into account. * Dispatch job details directly to engineers’ PDAs. * Provide day-to-day administrative support across all contracts. * Liaise effectively with clients, customers, contractors, and internal departments. * Ensure agreed processes, procedures, customer service standards, and timescales are consistently met. * Communicate clearly and effectively via telephone and email. * Support continuous improvement initiatives and adapt positively to change. * Undertake any other reasonable duties as requested by the line manager, with duties reviewed as part of performance appraisals. Requirements * Previous experience in a customer service or administrative role. * Positive, can-do attitude with a strong customer-focused approac...