Customer Operations Assistant Redditch Salary: £27,000 – £30,000 per annum depending on experience Fully office based role full time hours 8.30-5pm Monday to Friday no hybrid working Due to continued success as our clients operations continues to grow, we are looking for a highly organised and proactive Customer Operations Assistant to support our team and ensure smooth, end-to-end delivery of services. As a Customer Operations Assistant, you will play a key role in coordinating customer projects, managing a nationwide network of contractors, and ensuring all operational processes run efficiently. This is a varied and fast-paced position where you will oversee scheduling, logistics, and customer experience from initial booking through to final delivery. During peak seasons, the role requires flexibility and strong organisational skills to manage increased demand. You will work closely with photographers and directly with schools, ensuring clear communication and a seamless service throughout. Customer Operations Assistant Key Responsibilities Customer Relations: Build and maintain strong client relationships through phone and email communication, delivering excellent service at every stage. Booking Management: Coordinate bookings, ensuring all necessary information is gathered accurately and promptly. Customer Experience: Oversee the full customer journey, ensuring smooth communication, adherence to proc...