Customer Service Administrator
Location: Northwich
Contract type: Temporary for up to 3 months
Working schedule: Monday - Friday (Office based)
Hours: 8am - 5pm
Rate of pay: £13.50ph
Adecco are recruiting for an experienced Customer Service Administrator to support our client based in Northwich on a temporary basis for up to 3 months.
The successful candidate will support operations from order receipt through to installation and completion, liaising with customers, internal teams, and field engineers to ensure accurate documentation and smooth scheduling for seamless delivery and installation.
Key responsibilities:
Process customer orders accurately, ensuring all documentation and specifications are complete
Raise works orders and job packs using internal systems (Sales Logic / Job Logic)
Track orders through the manufacturing process and liaise with the factory on production timelines and material availability
Plan, schedule, and coordinate field engineers' workloads and site visits
Prepare job sheets, installation packs, and supporting documentation
Support contract administration, procurement activities, and project milestones
Maintain accurate project and compliance records, including RAMS and permits Act as a main point of contact for customers, providing updates on order status and installation dates
Communicate effectively with Sales, Manufacturing, Finance, and Operations teams
What we are looking for:
Highly organised with excellent attention to detail
Strong administrative and coordination skills in a fast-paced environment
Confident communicator, comfortable liaising with customers and internal stakeholders
Able to manage multiple priorities while meeting deadlines
Proficient in using internal systems and standard Microsoft Office applications
Previous experience in order processing, project coordination, manufacturing, or engineering environments is desirable
If this role is of interest to you, please apply with your most up to date CV!
Why Adecco:
* Annual leave entitlement
* Perks at work - discount vouchers and points to spend
* Support program with 24/7 helpline
* Eye care vouchers
* Competitive pension scheme
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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