Job Description
Client Success Coach
Location: Wilmslow / Sheffield / Hybrid (with flexibility for some remote working)
Working Hours: Full-time, 37.5 hours per week (Monday to Friday, with flexibility as required)
Salary: Competitive basic - OTE 45k
Citation is one of the UK’s leading providers of Health and Safety, HR, Employment Law, and ISO services to businesses. We pride ourselves on being leaders in our industry, constantly empowering our team, and fostering a culture of support and innovation. We love what we do, and we’re on a mission to grow and that’s where you come in. Not bragging but…we’ve also been named one of the Sunday Times Best companies to work for. Again.
The role:
1. As a Client Success Coach, you will play a pivotal role in developing and inspiring high-performing teams across the Genesis Division. Reporting to the Client Success Enablement Manager, your main priority will be to coach and support teams focused on client renewals and retention, with a strong emphasis on B2B contract negotiation and communication excellence.
2. You’ll deliver coaching and training to ensure teams are equipped to handle client conversations confidently across a wide range of communication channels—adapting their approach to suit e...