Deputy Head Housekeeper - Luxury 5* Resort, Hampshire
Salary: Up to £38,000 per annum
We are seeking a highly motivated and experienced Deputy Head Housekeeper to join a luxury 5* resort in Hampshire. This pivotal role supports the Head Housekeeper in maintaining the highest standards of cleanliness, presentation, and guest satisfaction across the property.
Responsibilities:
1. Assist the Head Housekeeper in managing the housekeeping team and daily operations.
2. Ensure all guest rooms, public areas, and back-of-house areas meet 5* standards.
3. Lead, train, and motivate housekeeping staff, fostering a positive and professional working environment.
4. Manage inventory, ordering, and stock control of housekeeping supplies.
5. Monitor performance and ensure adherence to health and safety, hygiene, and quality standards.
6. Support in recruitment, scheduling, and performance management of the housekeeping team.
7. Handle guest requests, complaints, and feedback promptly and professionally.
Requirements:
8. Proven experience in a supervisory role within housekeeping, preferably in a luxury hotel or resort environment.
9. Strong leadership skills and the ability to manage and motivate a team.
10. Excellent attention to detail and commitment to delivering high-quality standards.
11. Strong organizational and communication skills.