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Technical Customer Support Executive - software, reading
Client: PIE Recruitment
Location: Reading, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views:
4
Posted:
28.04.2025
Expiry Date:
12.06.2025
Job Description:
Technical Service Executive - SaaS - incredible Retail tech
Salary up to £30,000
Customer facing role with a wide remit
Shift work available to make working patterns more flexible
Great perks and benefits
This role is ideal for a graduate with 6 months to 1 year post-graduation work experience, or someone with no degree but 2 years experience in Software desktop support. You will work within a growing team supporting customers on software issues as a 1st line agent.
The Company
A VC-backed, high-growth SaaS scale-up working with enterprise retail accounts. The team is intelligent, lively, and driven.
The Role
As part of the Technical Support Team, you will handle reactive and proactive customer activities. You will be the primary contact via phone and email for support queries and assist in onboarding and training customers on the products. You should be comfortable working in a team and possess excellent interpersonal skills.
The candidate must be available to work in the Reading office at least 3-4 days a week.
Responsibilities
* Provide remote technical support to clients
* Respond to and triage client tickets
* Assist with customer onboarding
* Collaborate with internal and external stakeholders
* Manage support tickets through our ITSM system
* Update client information in Salesforce - Service Cloud
* Prepare and deliver weekly ticket updates and liaise with clients
* Follow support SLAs
* Escalate tickets when necessary
* Engage with clients to offer insights and added value
The Person
* Approximately 1 year of experience supporting software products
* Excellent communication and interpersonal skills
* Ability to explain technical terms to non-technical users
* Experience with Jira and Hubspot is advantageous
* Team player who collaborates well internally and externally
* Experience with Service Cloud is preferred
Get in touch with Chloe for more information.
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