About the Role As a strategic Business Product Owner within our Customer Service Operations team, your role is designed to bridge the gap between business and client stakeholders and technical product development teams. The role will own the product vision for our Contact Centre Systems from a business perspective, ensuring that solutions align with company goals, customer needs, and market opportunities. The role will be responsible for defining features, prioritising the product backlog, and driving execution with return on investment, working in close collaboration with cross-functional teams. You will coach and develop members of the wider team and business to share knowledge and understanding and maximise business opportunities. With the Scrum Master, you will facilitate Agile ceremonies such as sprint planning, reviews, and retrospectives. Collaborating closely with Developers, UX Designers, and QA to ensure timely and quality releases and work with our clients to gather stakeholder feedback on our product roadmap and communicate updates proactively. About You You will have experience in a Product Owner, Business Analyst, or similar role, with direct involvement in customer service operations and supporting technologies. A strong understanding of Agile/Scrum methodologies is essential, as is proficiency with product management tools such as Jira and Confluence. You should demonstrate excellent communication, analytical, and stakeholder management skills, with a proven ability to prioritise effectively and manage multiple initiatives in a fast-paced, dynamic environment. Preferred candidates will have experience working in industries such as FinTech, SaaS or Financial Services. Familiarity with UX/UI principles and a data-driven mindset to support product decision-making is highly valued. Certifications such as CSPO (Certified Scrum Product Owner) will be an advantage. About Us Newcastle Strategic Solutions is the UK’s leading savings management platform and one of the North East’s most established and successful FinTechs! We provide savings management and technology services for new challenger banks and established providers across the UK. Our work has earned us an enviable reputation in the market as the best at what we do. As part of Newcastle Building Society you will be working in an exciting, friendly and fast-paced workplace, with amazing opportunities for self-development and career progression where you can realise your potential and do your best work. As an inclusive employer and member owned mutual, we aim to reflect the diverse communities we serve and encourage applications from candidates of all backgrounds. We believe everyone should feel valued, respected, and celebrated for who they are, we want colleagues to feel this is a place they belong. A place to be you. What do you get in return? As well as receiving a competitive annual salary based on above-market pay scales, our reward package includes: Financial Corporate bonus scheme (on target 10%, up to a maximum 15%) Pension scheme (up to 9% employer contribution) Annual performance related pay reviews Colleague mortgage scheme Electric car salary sacrifice scheme Life assurance (4x salary) and income protection Access to our financial advisers Access to a range of high street and online discounts Work/Life Balance A 35-hour weekly contract - We are happy to talk flexible working and welcome discussions 30 days’ annual leave bank holidays The option to buy and sell up to 5 days’ holiday Hybrid working (typically 3 days’ home based) Above statutory family leave entitlement - 3 months full pay, 3 months half pay, regardless of gender or route to parenthood Health and Wellbeing Private medical insurance Access to a health cash plan through a Medicash scheme Access to an employee assistance programme Free onsite gym at our Cobalt head office and access to discounted gym’s Two paid volunteering days’ each year Cycle to work scheme Recognising there’s no one-size-fits-all approach to recruitment, we’re committed to ensuring every candidate has the opportunity to showcase their full potential throughout the recruitment process. We strive to make our processes as accessible as possible, if there are any ways in which we can provide support or make adjustments, we would love to discuss this with you, you can contact your Recruiter for this vacancy at adam.curran@newcastle.co.uk