Role Purpose
This position is pivotal in delivering an exceptional front of house experience, with a strong emphasis on patient centred care and professional communication. The role supports and enhances reception and administrative processes, ensuring seamless, efficient service delivery. As the first point of contact, the role holder will provide a warm, courteous, and highly professional welcome to all patients, visitors, and staff.
They will contribute to the daily operational excellence of the reception and associated administrative functions, consistently upholding the highest standards of service and confidentiality. The individual in this role will be proactive with strong interpersonal and organisational skills that align with and support the wider objectives of a high quality, patient focused healthcare environment.
To provide a meet and greet service to all customers
To use the computerised booking system to make appointments
To keep manual filings systems up to date
To be responsible for producing accurate invoices for customers
To deal with cash payments according to policy
To provide an accurate typing and audiotyping service to support the production of medical reports
To work to deadlines to ensure a swift turnaround of medical reports, letters and information to all patients
To liaise with Medical Secretaries and Consultants on a regular basis
To answer all telephone promptly and expedite all queries in a professional manner
To ensure that all reception and administrative functions are carried out professionally, with commitment and in a consistently proactive manner
To contribute to the efficiency of the overall service, maintain quality and ensure continuous improvement to the services being delivered
To support the introduction and maintenance of new services
To maintain a continued understanding of the work of Prime Health Diagnostics and Prime Health Fitness as a whole, and actively contribute your ideas for the improvement of service provision
To report operational risks to service delivery in accordance with the Health and Safety Policies and Procedures in order to minimise risk and to share learning
To be aware of CQC, clinical governance, Health and Safety and legal requirements framework to ensure that a safe, high quality service is consistently delivered.
This role is accountable to follow all company policies and adheres to professional standards.
Knowledge/Skills/Experience/Qualifications
Previous experience in a Customer focused role
Able to organise own time and workload, and cope with the lastminute changes
Demonstrates motivation, reliability and commitment to team working
Flexible with working hours
Excellent Communication skills
Excellent computer literacy skills including word and excel
Good written and verbal communication skills
A "can do" attitude
AMSPAR Medical Administration Qualification or equivalent
Audio typing Values You matter
To strive for 100% patient and colleague satisfaction and function as part of a team
To drive the business by working closely with the Leadership Team.
Our Values are "Always with integrity" "There for you" "Never Letting Go"
Holding honesty and its importance within a clinical business at the top of every agenda.
To lead the operations through change instilling confidence in all stakeholders.
To strive for best in market