* Job Title: Call Handler
Location: Crawley
Salary: £16.22 Per Hour
Sector: Social Housing
TEMP 6 MONTHS - PERM
Call handler
Handle inbound and outbound calls from residents regarding repairs and maintenance issues.
· Accurately log repair requests on the system, ensuring all details are captured correctly.
· Diagnose repair issues based on resident descriptions and allocate jobs to the appropriate
contractors or internal teams.
· Prioritise urgent and emergency repairs, ensuring prompt action is taken.
· Provide excellent customer service, ensuring residents feel listened to and supported.
· Keep residents updated on the progress of their repairs, managing expectations and resolving
queries.
· Liaise with contractors, housing officers, and other stakeholders to ensure repairs are completed
efficiently.
· Handle complaints professionally and escalate where necessary.
· Maintain accurate records of all calls and updates on the housing management system