Overview
Job Title: German-speaking Service Desk Analyst
Location: Livingston, UK
Employment Type: Contract
Summary
The main function of a Technical Help Desk Specialist is to provide technical assistance to computer system users. A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.
Responsibilities
* Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity.
* May install software or perform hardware testing remotely
* Enter commands and observe system functioning to verify correct operations and detect errors.
* Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
* Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Qualifications
* Associate's degree in computer related field or equivalent training required
* Verbal and written communication skills, problem solving skills, customer service and interpersonal skills
* Basic ability to work independently and manage one’s time
* Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software
Languages
* The required languages are English and German.
* Communication channels with users are phone and chat.
About Net2Source UK
Net2Source is a global workforce solutions provider with a footprint in 32+ countries and over 4,500 employees worldwide. Our UK team is dedicated to placing top IT professionals in impactful, rewarding roles across the industry.
Net2Source Ltd is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive workplace free from discrimination.
By applying, your personal data will be handled securely in line with GDPR and Net2Source’s privacy policies. We will not share your profile with any client without your consent.
Company Details
* Seniority level: Associate
* Employment type: Contract
* Job function: Information Technology
* Industries: Broadcast Media Production and Distribution and Technology, Information and Media
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How to Apply
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Location times: Livingston, Scotland, United Kingdom
Job postings in Livingston and Edinburgh, United Kingdom
Additional Notes
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