Customer Service Advisor – Stockport
£23,100 + monthly bonuses = £25,000
Are you looking for your “big break” in the customer service world?
We are on the hunt for those who are working in retail, care, or hospitality, currently dreaming of working in an office environment, one with progression, better work life balance with 1PM early finishes 2 weeks out of 4, and endless rewards in a family feel environment.
We promise to give you the tools to have a successful career, which includes:
* Fully paid training for the first 12 weeks in the role
* Immediately earn bonuses up to £210 per month
* Move into our Senior Team within 6 months in the business
* Gain a senior title, and move into our banking division, gaining banking expertise
* A certificate & accreditation that’s recognised in the industry
* An increase in basic salary when you reach 12 months with us
* ANOTHER increase in basic salary after 2 years with us
* Floor walk, assist new starters, coach and become our next Team Leader…
Experience doesn’t matter to us, what we are looking for is the passion to help others.
We have a huge focus on vulnerable customers, who are in financial difficulty. Therefore the key skills needed in this role is empathy, compassion and understanding circumstances. This is exactly why your working background doesn’t matter to us; we will train you in all areas.
We appreciate dealing with real emotions can be the hardest part of the role, which is why we have a rewards package your guaranteed to use!
* Spa day to cocktail classes for employees
* Weekly games and challenges on the floor to win prizes
* Retail discount card you can use in Boots, ASOS, Selfridges etc.
* Win vouchers for good customer service recognition
* Yearly awards ceremonies & fantastic Christmas parties
* Private healthcare via Bupa
* Access to free fitness workouts
* Cash bank and voucher schemes
* Free snacks provided throughout the day
* Monthly bonus up to £210
* Guaranteed salary increase in Year 1 & Year 2, and regular salary reviews after Year 2
* 28 days holiday
* Sick pay
The role itself will be a great way for you to ease into the industry. We do not set unrealistic targets, in fact our sole focus is on helping customers rather than working on ‘targets’. You’ll deal with around 30 calls per day, as well as branching out into live chat, social media and emails.
All we ask is that you look after our customers, and we will look after you!
zandra.carter@thecityrecruiter.co.uk | 0161 841 0473