Job Ref: CRI3219
Branch: Crowne Plaza London Gatwick Airport
Location: Crowne Plaza London Gatwick Airport, Crawley
Salary/Benefits: Competitive Salary- Depending on Experience
Contract type: Permanent
Hours: Full Time
Hours per week: 40 hours
Posted date: 01/10/2025
Closing date: 14/11/2025
About Us
Crimson Hotels is an independent hotel group dedicated to making every travel experience seamless, relaxing, and memorable. Our properties operate under two major brands, Hilton and IHG, offering trusted, world-class service. All our hotels are proudly Green Key Accredited, reflecting our commitment to sustainability.
Why join Crimson Hotels- We believe great people deserve great perks:
* Discounted stays around the world
* Free meal on duty + unlimited hot drinks
* Paid day off for your Birthday
* Team member discounts
* Health Benefit schemes
* Employee Assistance Programme and wellbeing initiatives
* Learning and development opportunities for career progression
* Recognition and reward schemes
Our Values
We care deeply about our people and communities, empower each other to grow and succeed, embrace inclusivity creating a welcoming environment for all, innovate to continuously improve, and remain sustainable to protect our future.
As part of the Crimson Hotels Group, you will join the team of Crowne Plaza London Gatwick hotel which is a 294-bedroom hotel located just 5-minute drive from Gatwick Airport. The Cube Restaurant serves delicious, locally sourced food for breakfast and dinner, while drinks and light meals are available all day in The Olive Grove. Our chic meeting spaces include private boardrooms and a stunning event suite with a foyer and bar, perfect for hosting receptions or dinners for up to 200 guests, or 280 guests for meetings.?
What your day will look like?
Your day will involve collaborating with sales, FB teams, and other departments to plan and coordinate events, ensuring all requirements are met while maintaining the highest service standards and guest satisfaction. You will be the go-to person for customer queries, resolving problems and handling complaints with professionalism. Acting as the key link between sales, operations, and clients, you will make sure events run smoothly from start to finish. Alongside this, you'll bring a positive, can-do attitude and passion for hospitality while leading, training, and motivating your team to consistently deliver exceptional results.
What You'll Bring?
You will have previous experience in a hotel or hospitality environment, ideally within a leadership role, along with strong oral and written communication skills and the confidence to engage and influence colleagues across the organisation. Excellent organisational and planning abilities are essential, with the capability to prioritise effectively in a fast-paced environment. In addition, you will bring solid IT knowledge and systems skills to support smooth and efficient operations.
We embrace inclusivity which means creating an environment where we celebrate our differences and everybody's contributions, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief.
Ready to join us? Apply now and let's grow together.
Crowne Plaza London – Gatwick Airport is located just a 5-minute drive from Gatwick Airport and less than a mile from Crawley Manor Royal Business District, home to multinational companies such as Thales, Elekta, and the Boeing Flight Simulator. The Gatwick Express provides a direct rail link to London in just 30 minutes, while regular trains from nearby Three Bridges and Crawley stations, both under 2 miles from the hotel, also connect to London and Brighton.
Guests can enjoy locally sourced cuisine at The Cube Restaurant for breakfast and dinner, while The Olive Grove serves drinks and light meals throughout the day. The heated outdoor terrace provides the perfect spot to unwind with colleagues over cocktails, and a 24-hour fitness suite is also available.
Meeting and event facilities include private boardrooms and a stylish event suite with a foyer and bar, ideal for receptions or dinners for up to 200 guests, or meetings of up to 280 attendees.
Sustainability
Sustainability is at the core of our business. We have been awarded the Green Key certification, which reflects our commitment to environmental responsibility and sustainable practices.