Job overview
An excellent opportunity has arisen for a Radiology Services Administrator role to join our busy and friendly administrative team in Scarborough.
This is a fast-paced role that will require problem solving and excellent communication skills. It will be essential that the post holder is an organised individual, team player, and as well as work on their own initiative. You will also need to be able to demonstrate a clear understanding of confidentiality issues and respond to queries in a professional manner.
The successful candidate will work as a member of the Radiology team to assist in administration and clerical duties for all patient pathways.
The hours of work will be between the hours of 8:00 am to 8:00 pm, Monday - Sunday.
If you are looking for a role that is both varied and interesting, then we would like to hear from you!
Main duties of the job
1. To maintain patient confidentiality at all times following the Trust guidelines.
2. To manage patients through Radiology administrative processes and pathways, in accordance with Standard Operating Procedures.
3. To receive and accurately process any diary cancellations, ensuring patients are supported by the Referral to Treatment Guidelines and departmental booking rules are followed.
4. To collect and record data to support waiting list times attainment, and highlighting breach patients to the Team Leader/Service Manager.
5. To manage appointments ensuring patients are seen within the maximum waiting times, and in clinical and chronological order, set out in the Referral to Treatment Policy.
6. To support patients attending outpatient appointments using tact, diplomacy ensuring patients are arrived and general queries answered/escalated as required.
7. To ensure all patients who fail to attend, DNA (Did not attend) their appointments, are followed up in accordance with the departmental DNA SOP.
8. To be able to priorities day-to-day workflow, acting independently and unsupervised within departmental guidelines.
9. To be able to make adjustments to planned lists at short notice overbooking/rescheduling where necessary.
10. To manage the diaries to ensure all scheduled sessions are fully utilised.
11. To be responsible for the training of new team members within the Radiology department.
Working for our organisation
For more information about our Trust, please visit:
Our benefits
We offer a range of benefits to support our staff including:
12. Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
13. 27 days holiday rising to 33 days (depending on NHS Trust service)
14. A variety of different types of paid and unpaid leave covering emergency and planned leave
15. Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
16. NHS Car Lease scheme and Cycle to Work scheme
17. An extensive range of learning and development opportunities
18. Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Detailed job description and main responsibilities
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.net.
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
COVID-19 Vaccination Requirements
Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else.
Person specification
Education, Qualifications and Training
Essential criteria
19. GCSE A-C or equivalent qualification in Maths and English
Desirable criteria
20. ECDL Qualification
Experience & Knowledge
Essential criteria
21. Previous clerical experience and knowledge equivalent to NVQ Level 3
22. Experience of working within a team
23. Experience of using patient administration systems
24. Experience of working with Microsoft packages
25. Experience of working to a high standard in a customer service environment
Desirable criteria
26. Working knowledge of the Radiology Information systems or appointment systems
27. Understanding of the 2WW cancer referral system and fast track appointment booking
28. Experience of appointment systems and understanding of Referral to Treatment Policy
29. Experience of using a patient database and recording accurate data
Skills & Attributes
Essential criteria
30. Excellent verbal and written communication skills
31. Excellent interpersonal skills
32. Ability to communicate with staff at all levels, including Consultant medical staff
33. Ability to communicate effectively with all service users
34. Ability to work in a fast paced and busy environment
Desirable criteria
35. Ability to think analytically
Aptitude & Personal Qualities
Essential criteria
36. Able to work as part of a team
37. Able to work under pressure to strict deadlines and requirements
38. Good verbal and numeric skills
39. Ability to learn additional skills and to provide cross cover for all areas of Department
Desirable criteria
40. Able to show flexibility and adaptation to service requirements
41. Methodical and highly organised
Application numbers
Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.