Concrete Dispatch Coordinator (Remote Batching) Location: Central Office, Cardiff Be at the heart of a cutting‑edge concrete operation We are seeking a proactive and customer‑focused Concrete Dispatch Coordinator to join our centralised remote batching team in Cardiff. This is an exciting opportunity to work at the forefront of industry innovation, remotely operating a network of concrete batching plants using the latest technology while delivering outstanding customer service. If you thrive in a fast‑paced, operational environment, enjoy managing multiple priorities, and take pride in delivering quality and service excellence, this role could be for you. Purpose of the Role Working closely with colleagues across the business, you will remotely operate multiple concrete batching plants from our Cardiff office. Using advanced CCTV and IT infrastructure, you will be responsible for producing concrete to the highest quality standards while ensuring customers receive a seamless, professional, and responsive service. Key Responsibilities Remote Batching & Operations Remotely batch and load concrete using state‑of‑the‑art Robotix CCTV and IT systems Oversee batching procedures in line with Procedures Manuals, Working Instructions and Technical Instructions Work closely with Plant Supervisors to support site operations and ensure sufficient material availability Understand the forward order book, forecasted sales volumes, and operational capacity to support business plans and budgets Customer Service & Order Management Manage all incoming calls and emails professionally, taking full ownership of customer enquiries Accurately capture customer requirements and process orders efficiently Create, amend, and confirm customer orders for both account and cash sales Negotiate realistic delivery times based on production and vehicle availability Keep customers informed at every stage and provide tailored, personal service Collaboration & Teamwork Build strong relationships with internal and external customers Support colleagues and contribute positively to team ethos Be multi‑skilled and develop knowledge across roles and business areas to provide cover when required Escalate customer issues appropriately when outside your authority or control Compliance, Safety & Quality Ensure operations comply with Group and Regional procedures and fraud prevention policies Report any defects, incidents, or concerns relating to health & safety, environment, product quality, or service Maintain full compliance with health & safety, environmental, quality control, and fraud prevention policies General Professionally liaise with internal and external stakeholders to maintain high service standards Carry out any other reasonable duties as requested by management Education & Qualifications GCSE Grade 4 or above (or equivalent) in Maths and English Why Join Us? Work in a modern, centralised control environment using innovative technology Be part of a collaborative and forward‑thinking team Play a key role in delivering high‑quality products and exceptional customer service Gain exposure to multiple sites and business functions from one central location At Heidelberg Materials, we don't just offer jobs we build careers. As a global leader in construction materials, we're committed to innovation, sustainability, and, above all, our people. Rewards & Benefits We're proud to be recognised as an Employer of Choice, with accreditations including: Armed Forces Covenant (Gold) | Disability Confident | 5% Club (Platinum) | Mates in Mind | Clear Assured | STEM Ambassador |MPQC Member Competitive Package: Salary, bonus incentives, generous pension, and life assurance Work-Life Balance: 27 days holiday (plus bank holidays), agile/flexible working, holiday purchase, and sabbatical options Family-Friendly Policies: Enhanced support for maternity, paternity, adoption, IVF, neonatal care, and menopause Inclusive Culture: Paid volunteering day and active employee communities (LGBTQ, Women in STEM, Armed Forces, and more) Wellbeing & Development: Employee Assistance Programme, retail discounts, and continuous learning opportunities If you're organised, customer‑driven, and looking for a role that combines technology, operations, and people skills, we'd love to hear from you.