Job Title: Insurance & Fines Administrator
Salary: £25,500
Hours: Full time, permanent, Monday to Friday from 8:30 to 17:00 (5 shifts per week, 40 hours).
Are you brilliant at creating unbeatable experiences that keep customers coming back time and again? Do you feel comfortable understanding and promoting the extra products and services that suit each person’s needs? Do you want to join us on our journey of becoming the best vehicle rental company in the world? If so, this is the role you’re looking for!
You will work in a fast-paced environment placing the customer at the heart of everything you do. We pride ourselves on delivering unbeatable service and creating an environment where we can celebrate and recognise our employees for the great job they do!
Key Responsibilities of an Insurance & Fines Administrator:
* Open mail and separate the PCN’s into relevant categories
* Log the PCN’s onto out rental platform ensuring information is accurate and can be relied upon in the future
* Determine which PCN’s can have the liability transferred to the customer and manage this process through the appropriate channel
* Send PCN’s to the relevant customer for their reference
* Pay relevant PCN’s ensuring they are settled promptly to ensure the lowest value is paid minimising costs for all parties
* Feedback to customers details of repeat offenders to help minimise future PCN’s and drive great service
* Auditing customer insurance documents to ensure that they are compliant and correct
* Working with our Risk team to obtain insurance approvals, incident details and claim references to reduce our risk as a business.
* Communicating and liaising with customer to ensure all insurance policies are renewed on time
* Manage the company MID – responsible for the upload and removal of vehicles on the MID to prevent double insurance.
* Collaboratively working with our Hire & Logistics team to ensure vehicles are insured for deliveries and collections
* Audit and compliance administration
* Any other relevant tasks supporting the wider business
What we are looking for:
o Computer Literate
o Excellent Communicator
o Team Player
o Friendly, positive ‘Can-Do’ attitude
o Ability to work on own initiative with minimal supervision
o Looking to take an active role in the development and growth of our business
o Organised
o Punctual
Great rewards for great work:
Great customer experiences begin with team members who feel valued and respected. That’s why we are committed to looking after our people as much as our customers.
We offer:
o 33 days holiday (including Bank holidays)
o A Perkbox account, giving you access to more than 250 perks, including free drinks, cinema tickets, shopping discounts, online GP appointments, fitness classes, learning courses and much more
o Employee Assistance Programme (EAP) provided by Health Assured – 24/7 support for your mental health and wellbeing
o Employee discounts on car rental across Avis Budget Group (including Zipcar)
Avis Budget Group is a leading global provider of mobility solutions, operating three of the most recognized brands in the industry through Avis, Budget and Zipcar, the world’s leading car-sharing network. Together our brands offer a range of options, from car and truck rental to on-demand car sharing that bring vehicles closer to where and when customers need them, by the minute, the hour, one-way, daily, weekly and months-long reservations. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.
Apply Now!
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GlasgowGlasgow CityUnited Kingdom
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