Montcalm Royal London House
United by timeless style and peerless service, Montcalm
Collection is London’s compendium of luxury hotels. Housed in elegant Georgian
townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped
skyscraper, each hotel reveals a different chapter in the city’s story. The
hotels in the collection include a historic brewery, reimagined as a vibrant
modern hotel: Montcalm Brewery. A property with a bold new perspective at
Montcalm East, part of Marriott’s Autograph Collection. And a duo of mindful
hotels which set a slower pace: Inhabit, Southwick Street and Inhabit, Queen’s
Gardens, both part of Design Hotels.
A coveted retreat in the heart of the city Montcalm Royal
London House revitalizes a mid-century gem near Liverpool Street. Combining
classic charm with modern flair, its tech-equipped rooms overlook Finsbury
Square. A serene urban spa and rooftop eatery boasting skyline vistas add to
its allure.
Overview
The Concierge plays a central role in elevating the
guest experience by providing expert recommendations, personalized assistance,
and seamless coordination of services both inside and outside the hotel. From
arranging transport and theatre tickets to securing restaurant reservations and
curating bespoke London experiences, the Concierge ensures that every guest
enjoys a memorable and effortless stay.
As a brand ambassador, the Concierge embodies Montcalm
Collection’s luxury ethos, combining local expertise, discretion, and
impeccable service standards to exceed guest expectations.
Key Responsibilities
·Welcome and assist guests with personalised,
luxury service.
·Provide expert advice on attractions, dining,
shopping, and cultural experiences.
·Secure reservations, tickets, and arrangements
tailored to guest preferences.
·Coordinate transport services, including taxis,
private cars, and airport transfers.
·Assist with luggage, deliveries, and guest
parcels when required.
·Be knowledgeable on in-house facilities and
services and promote them in a pro-active manner.
·Maintain strong relationships with local
partners and suppliers.
·Anticipate and resolve guest concerns with
professionalism and discretion.
·Collaborate with Front Office and Guest
Experience teams to ensure seamless service.
·Uphold the highest standards of
confidentiality, guest care, and brand representation.
·Ensure that the Lobby and Public Areas are
always kept clean and tidy.
·Answer and manager incoming calls and emails,
ensuring all communication is handled professionally and efficiently.
·Maintain guest interaction to gather feedback
and enhance their experience.
·Assist Luggage Porters and Guest Service
Executives with their duties as required.
·Assist management with any tasks to ensure
seemliness of the service or operations.
·Respond to emergency situations calmly and
efficiently, following hotel protocols.
This
job description sets out the main responsibilities related to the role at
Montcalm Collection. It is not intended to be exhaustive, and duties may be
varied from time to time as required by management to meet the needs of the
business.
Skills & Qualifications
·Friendly and approachable attitude with a
genuine passion for hospitality.
·Ability to work under pressure and handle
challenging situations with grace.
·Prior experience as a Concierge or Guest
Relations role in a luxury hotel.
·Strong knowledge of London’s dining,
entertainment, and cultural scene.
·Proficiency in Opera PMS or equivalent hotel
systems.
·Excellent communication skills, both written
and spoken.
·Fluency in English essential; additional
languages an advantage.
·High level of professionalism, discretion and
integrity.
Working Condition
·Full-time position with flexibility for
weekends and evenings.
·Direct guest-facing role in hotel lobby and
public spaces.
·Extended periods of standing, walking.
·Must be able to lift up to 30kg (guest luggage
assistance).
Benefits
* Competitive salary.
* A supportive, empowering team environment.
* Benefits platform with various discounts.
* 28 holidays including eight bank holidays, with more holidays after two-year service.
* Cash-back health benefits, including optical, dental, chiropractor and physio services.
* Discounted gym membership.
* Access to Wellbeing platform and sessions, including EAP.
* Awards and Recognition Programme.
* Annual parties.
* Regular and ongoing training and development, including leadership workshops.
* Enjoy a paid day off to celebrate your birthday – because your special day matters!
Eligibility
Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.
Equal Opportunity Employer
At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.
Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.
Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.
Please note that we do not accept unsolicited CVs from agencies or headhunters. Any CVs submitted for these roles without prior agreement per role in writing from our Head of Human Resources, will be considered the property of the company and will not be subject to agency fees.