Temporary Accommodation Officer
Post No: TBC
Salary: Starting from £31,537 to £36,363 p.a.
Grade: Grade 5
Hours: 37 hours per week
Place of work: Worthing Town Hall
Closing date: 27th August 2025
Interviews: TBC
Join Our Team and Make a Real Difference in Your Community!
Are you passionate about providing high-quality support to those in need? We are looking for a dedicated and resilient Temporary Accommodation Officer to join our team. In this vital role, you will be on the front line, helping homeless households secure safe and suitable temporary accommodation and supporting them on their journey to a permanent home.
This is a challenging but highly rewarding position where you will manage our accommodation portfolio, build key relationships with landlords, and directly assist vulnerable members of our community every day.
About the Role:
* Placing & Supporting Households: Manage the end-to-end placement of homeless households, conduct suitability assessments, and ensure they are settled into appropriate temporary accommodation.
* Property Management: Responsible for the day-to-day management of our accommodation stock, including Private Sector Leases. Conduct regular inspections and liaise with teams on repairs to ensure properties are safe and well-maintained.
* Tenancy Management: Handle all aspects of tenancy, from signing up new tenants and processing housing benefit claims to managing tenancy breaches.
* Income & Occupancy: Work efficiently to minimise void periods.
* Collaborative Working: Act as a key contact for queries, liaise with internal teams and external support agencies, and participate in a team duty rota to ensure seamless service.
What we're looking for - your behaviours will be key:
We seek an individual embodying resilience, adaptability, and participation. You will be someone who:
* Listens actively and understands the needs of our customers and partners.
* Communicates clearly and confidently, conveying key information effectively to diverse audiences, both in writing and verbally.
* Says what they think and does what they say, demonstrating honesty and openness.
* Is inclusive and kind, valuing the strengths of people from all backgrounds and fostering a supportive environment.
* Is ambitious, passionate about delivering high-quality service, and continuously seeks to improve outcomes.
* Thinks and acts beyond themselves and their service, embracing collaboration and partnership.
* Is resilient, maintaining a positive attitude, prioritising workload, and supporting wellbeing.
* Is adaptive, interested in learning, experimenting with new ways of working, and embracing change.
* Builds excellent relationships with partners, negotiating successfully and influencing outcomes.
* Reaches sound judgments through careful evaluation of facts.
Benefits include:
* Generous leave entitlement: minimum of 26 days + Bank Holidays
* Local Government Pension
* Training & development
* Occupational Health
* Employee Assistance Programme (EAP)
* Employee resource groups/networks
* Buddy Support Programme
* Flexible working options
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