Transport Operations Manager Transport Operations Manager Slough, SL3 0BB Varied Shift Pattern Competitive Pay Bonus Company Benefits Portal Career Development About us DHL Express UK is part of the Deutsche Post DHL Group - the world’s most international company. We operate in more than 220 countries and territories worldwide, enabling us to provide exceptional national and international career development opportunities. Within DHL Express’s pursuit to be The Logistics Company of the World we engage in a number of initiatives such as – Go Teach, Go Green and Go Help. DHL Express is ranked 1 UK Best Place to Work in Europe and a Global Top Employer (for the seventh consecutive year). About The Role We are currently seeking a Transport Operations Manager to join our experienced Linehaul team at our Southern Distribution Centre. You will drive the day-to-day operations within the transport department ensuring service; productivity; quality; security and cost targets are met, and standard procedures are followed. The Transport Operations Manager will lead a team, providing ongoing development and motivation, ensuring engagement and performance levels are maintained. You will be responsible for: Build and maintain productive relationships with our service centres, attending operational meetings when required Review daily and weekly reports for legal compliance, vehicle utilisation and service delivery Complete any infringements, investigations and action plans Investigate any pre-depart issues and resolve as appropriate Review accident and damage data to identify trends and hotspots Measure performance against set KPI’s building action plans to address issues Review and confirm resource requirements checking drivers, fleet and subcontractors are in place to deliver daily and weekly schedules and resolve any shortfalls Review the daily resource plan and action any issues such as short notice absence Resolve driver feedback queries and review fleet board scores weekly ensuring training and coaching of drivers is delivered and effective to improve performance Deliver communication updates and daily briefings at agreed times Conduct 1-1 meetings and facilitate listening groups to understand and address any team concerns/requirements whilst promoting career development Conduct daily discussions with employees to inspire them to improve performance and service to our customers Our Promise to You Excellent pay structure 22 days annual leave entitlement rising year on year (capped at 26 days with the opportunity to buy more annual leave) Eligibility to participate in our employee bonus scheme Family friendly company policies Access to Employee portal offering DHL exclusive benefits and discounts across high street retailers, supermarket chains, onsite gym and parking Certified Mental Health First Aiders and access to virtual wellbeing centre Access to enhanced company pension Internal training and access to our internal jobs boards so you can be the first to know about longer term opportunities