We are hiring for a Change & Business Readiness Analyst! Department: Operational Excellence - Services Hybrid working: 3 days in office and 2 days from home Location: Our Cheadle or Staines office We are seeking a Change & Business Readiness Analyst to join our Operational Excellence team within ADP's Services organisation. This role focuses on enabling service transformation and operational resilience by driving structured change management practices, assessing operational impact, and embedding readiness across Services in the UK, Ireland, and Sweden. The successful candidate will support product and operational change initiatives by applying ADP's change framework, facilitating process mapping and reviews, and maintaining critical documentation such as the Service Operating Manual and Business Continuity Plans (BCP). This role will contribute to both strategic transformation programmes and day-to-day continuous improvement efforts to ensure all change is delivered consistently, effectively, and with minimal disruption to clients and associates. Key Responsibilities Prioritise change initiatives based on alignment with business strategy and the potential impact on benefits realisation Monitor, measure, and report on the benefits realisation of implemented changes to ensure value delivery and continuous improvement Collaborate effectively with operational teams to ensure changes meet their requirements and drive desired outcomes Apply ADP's change management framework to initiatives, including impact assessments, communications, and stakeholder alignment Support operational readiness planning and execution across the Services organisation Partner with cross-functional stakeholders to embed process excellence across operational workflows Maintain and support the delivery of the Continuous Improvement framework within Service Operations Contribute to the overall Service Excellence roadmap by identifying and enabling transformation opportunities Ensure service changes are embedded in a structured, consistent, and repeatable manner Own and update the Service Operating Manual in collaboration with Service Delivery teams and SMEs Track change implementation and support post-change reviews to identify lessons learned Support the maintenance, review, and testing of Business Continuity Plans (BCP) in alignment with global standards Facilitate end-to-end process mapping, documentation, and periodic process reviews Skills & Competencies Technical Expertise: familiarity with change management frameworks (e.g., ADKAR, Prosci), BCP documentation, and process mapping tools (e.g., Visio). Analytical Thinking: Strong critical thinking skills and the ability to assess operational impacts of change with a structured, evidence-based approach. Process Knowledge: solid understanding of service operations, change control, and continuous improvement principles in a shared services environment. Communication: excellent verbal and written communication skills with the ability to create clear documentation and influence diverse stakeholder groups. Collaboration: experience working in cross-functional teams and driving alignment across global and local stakeholders. Preferred Experience Bachelor's degree in business, Operations, Change Management, or a related field-or equivalent work experience Previous experience in a change, process improvement, or service readiness role, ideally within a shared services or payroll environment Experience with Business Continuity Planning or Service Operating Models is a plus _Benefits_ 25 days holiday (you can also buy and sell up to 5 days each year) Flexible benefits - private medical insurance, excellent pension scheme, subsidized gyms, employee discount portal, life assurance cover, annual kids pass membership and many more Study support Employee Assistance Program Company social events Annual bonus scheme A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition (https://www.adp.com/about-adp/awards-and-recognition.aspx). Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.