Key Responsibilities
* Act as the primary point of contact for clients, managing enquiries, correspondence, and providing high-quality customer support.
* Prepare and process purchase orders, ensuring accuracy and full compliance with procurement and quality policies.
* Maintain accurate records by filing and archiving all documentation in line with audit requirements.
* Proactively identify new sales opportunities and support business growth initiatives.
* Support global group requests for UK-origin products within the Clinical Trial and Human Care lines of business.
* Assist Account Managers with regulatory documentation and related administrative requirements.
* Collaborate closely with internal departments to ensure effective communication and smooth operational workflows.
* Demonstrate potential for progression into an Account Manager role for the right candidate.
Qualifications
* Experience: Minimum of 1 year in a similar role.
* Technical Skills: Proficient in Microsoft Office (Excel, Word, Outlook); knowledge of SAGE is an advantage.
* Personal Attributes: Highly organised, structured, and detail-oriented with a proactive, solution-focused approach.
* Able to work effectively both independently and as part of a sales team.
Key Skills
* Strong team player with a collaborative mindset
* Highly responsive and customer-focused
* Excellent attention to detail
* Willing to go the extra mile to deliver results