Join as Customer Service Advisor - Claims Team Burnley at 24|7 Home Rescue
Are you a confident communicator with a passion for helping people? Do you thrive in fast-paced environments where no two days are the same? Join 24|7 Home Rescue, one of the UK's leading home emergency specialists, as an Customer Service Advisor.
We're growing rapidly and are looking for talented, empathetic individuals to be the first point of contact when things go wrong in our customers' homes – from boiler breakdowns to burst pipes and everything in between.
What You'll Be Doing:
* Answering inbound calls and handling new emergency claims with urgency and care
* Logging accurate details of the incident using internal systems
* Verifying policy coverage and providing clear updates to customers
* Coordinating callouts with our nationwide network of engineers and contractors
* Managing customer expectations with empathy and professionalism
* Escalating high-risk or vulnerable cases where appropriate
* Delivering excellent customer service, every time
What We're Looking For:
* Previous experience in claims handling, insurance, or customer service
* Strong communication and listening skills
* Ability to stay calm and supportive under pressure
* Great attention to detail and problem-solving skills
* Comfortable working with computer systems and multi-tasking
* A positive, team-focused attitude and willingness to learn
Why Work for 24|7 Home Rescue?
* Competitive base salary + bonus scheme
* 21 days annual leave + bank holidays
* Career development opportunities & in-house training
* Modern offices with breakout spaces and on-site parking
* Staff discounts, and employee wellbeing initiatives
About Us:
At 24|7 Home Rescue, we provide emergency breakdown cover and insurance for millions of UK households. We're proud of our responsive, customer-first approach, and our commitment to delivering help when it's needed most. Be part of a company that's growing, evolving, and values its people.
Ready to Apply?
If you're enthusiastic, reliable, and eager to join a company that truly makes a difference, we'd love to hear from you. Apply today by emailing, mentioning "Customer Service Advisor - CTB" in the subject line
Job Type: Full-time
Pay: £23,809.50 per year
Benefits:
* Company events
* Free parking
* On-site parking
Ability to commute/relocate:
* Burnley BB12 6TG: reliably commute or plan to relocate before starting work (required)
Education:
* GCSE or equivalent (preferred)
Experience:
* customer service: 1 year (preferred)
Work Location: In person