Elemental Energies is a specialist energy consultancy with an established IT function led by the IT Manager. This role has been created to provide dedicated hands-on technical support, working under the direction of the IT Manager to deliver reliable, secure IT services as the business grows.
The IT Support Analyst will primarily operate as a 2nd and 3rd line resource. The role covers day-to-day operations across a broad technical estate — including Microsoft 365, Azure, Intune-managed endpoints, and specialist engineering software common to subsurface disciplines — and supports the company’s ISO27001 compliance programme and ongoing security and service improvement initiatives.
2nd line scope includes incident diagnosis and resolution across the modern workplace stack (Windows 11, M365 apps, Teams, SharePoint, OneDrive), Intune-managed device issues, standard access and permissions changes, and escalated end-user issues.
3rd line scope includes complex problem investigation, root cause analysis, configuration changes to Intune policies and M365 services, application packaging and deployment, and engineering software troubleshooting — escalating to the IT Manager or third-party providers where genuinely required.
The right candidate will be technically experienced and capable of owning incidents and problems from triage through to resolution, working closely with the IT Manager on priorities, projects, and escalations. This is a varied, hands-on role offering broad technical exposure within a focused and collaborative team.
Key Duties & Accountabilities
End-User Support & Modern Workplace
Support Windows 11 devices, Microsoft 365 applications, hardware, peripherals, and connectivity. Deliver clear communication and timely resolution to end users.
M365 Administration, Exchange Online, SharePoint, OneDrive, and Teams — including user management and permissions.
Endpoint Management (Intune)
Support device and mobile management through Intune, including app deployment, compliance policies, Autopilot provisioning, security baselines, and patch management.
Applications & Packaged Software
Maintain and troubleshoot packaged applications deployed via Intune, including engineering and business applications. Update vendor licenses where required.
Support for AVD sessions, including basic image maintenance and user access troubleshooting.
Engineering Software Support
Support the installation of our engineering applications commonly found within subsurface environments.
Infrastructure & Networking
Support VPN configuration, remote access and cloud/on-premises storage management. Escalate complex issues to third-party providers where appropriate.
Storage & File Services
Provide support for cloud and on-premises storage systems. Ensure access permissions are maintained, support file recovery requests, and monitor storage utilisation.
ISO27001 Alignment
Support the IT Manager with ongoing ISO27001 alignment and maintenance activities, including evidence gathering, control testing, and contributing to the improvement of security policies and procedures.
IT Asset Management
Maintain accurate records of hardware, software licences, and renewal dates. Manage device lifecycle including procurement, deployment, and disposal.
Documentation & Knowledge Base
Own and maintain IT runbooks, process documentation, and the internal knowledge base to ensure continuity of service and support business resilience.
Person Specification
Knowledge & Qualifications
* Relevant Microsoft certification (e.g. MD-102, MS-102, or AZ-900) desirable but not essential.
* Familiarity with FlexLM, RLM, or Sentinel-based software licence management (relevant to engineering application support).
* Exposure to ISO27001 implementation or security-related training.
Skills
* Experience with IT migration activities (e.g. company acquisitions).
* Strong documentation skills and a habit of maintaining clear, accessible runbooks and user guides.
* SharePoint and Teams groups administration.
Experience
* Significant demonstrable experience in an IT support role within a Microsoft 365 modern workplace environment.
* Previous experience working in a small or lean IT environment (SME or start-up) where broad ownership and self-sufficiency were required.
* Hands-on experience with Intune device management and application deployment.
* Experience troubleshooting Windows OS, VPNs, and Office applications.
* Demonstrated ability to work autonomously, owning issues from triage through to resolution.
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