An opportunity has arisen for a Booking Clerk to join the Trust's centralised outpatient appointments team, working 37.5 hours per week. Our Booking Clerk role in the Patient Access Centre offers variety and challenges, serving as the first point of contact for our patients.
Key Responsibilities:
1. Handling inbound calls
2. Booking, cancelling, and rearranging outpatient appointments
3. Making outbound calls
4. Maintaining high standards of customer service
5. Using hospital systems to support the management of the patient journey
6. Managing clinic capacity
7. Managing pending lists and wait times
8. Processing new referrals from external and internal sources
9. Managing theatre and secretary request spreadsheets
10. Liaising with colleagues at all levels to ensure a smooth patient journey
11. Adhering to Trust policies at all times
About the Department:
The Patient Access Centre comprises 7 teams that book 95% of outpatient appointments within the Torbay and South Devon Healthcare Foundation Trust, covering both acute and community settings. The department handles approximately 500,000 calls and books around 500,000 appointments annually. Teams consist of booking clerks and receptionists, each with 6-13 members, primarily based at the centralised booking office at Torbay Hospital.
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