Job Details
Senior Manager, Retail Operations
At Deckers Brands, Together, Every Step is a promise kept that every employee could bring their authentic self, is valued and supported, as a whole person, at work and beyond. Together, Every Step is how we continue to deliver exceptional business results, experience an amazing place to work, and have a positive impact on the communities and world around us.
COME AS YOU ARE
We believe that the company you build is defined by the company you keep. We believe that a diverse, inclusive culture drives creativity and success. We believe that open hearts and minds together can unleash the potential of a brilliant mix of people-in every corner of Deckers. We strive to create a workplace that values ALL people, where we embrace differences, and everyone feels empowered to bring their full, authentic selves to work. Because the more perspectives we share, the better we can be.
The Role:
As the Sr. Manager, Retail Operations, you will provide strategic and hands-on leadership for all HOKA and UGG retail store operations across EMEA. You’ll drive operational excellence, support new store openings, lead a high-performing team, and champion innovative retail projects. This hybrid role is based in London and is perfect for a dynamic leader ready to make a significant impact across multiple countries and brands.
Your Impact:
* Deliver daily operational support to all EMEA retail stores, ensuring smooth and efficient operations
* Utilize KPI data to drive operational centres of excellence across all EMEA stores
* Collaborate cross-functionally with internal support departments to align on annual strategy
* Support and deliver new store opening programs from construction handover to grand opening
* Manage external supplier relationships and work with internal teams to drive continuous improvement
* Lead and deliver global and EMEA retail projects, including training and process enhancements
* Identify and propose improvements to the retail operating model to drive efficiencies
* Lead, manage, and develop the Retail Operations EMEA team, ensuring alignment with retail strategy
* Oversee workload planning and delivery for the team
* Manage the Training and Communications retail strategy for the EMEA region, ensuring excellence in communications
Who You Are:
* Authentic leader who gains trust through honesty, integrity, and courage
* Champion of diverse, effective teams and values different perspectives
* Innovative thinker who drives strategy and cultivates new ways to delight consumers
* Accountable for results, prioritizing, planning, and executing with excellence
* Strong communicator who builds connections across teams and communities
We would Love to Hear from People with:
* Senior manager with extensive experience in multi-site, multi-country retail operations roles, ideally within EMEA
* Strong strategic, financial, and leadership skills with a proven track record of delivering results
* Skilled in project management, people leadership, and senior stakeholder management
* Commercially savvy with a deep understanding of retail technology and operational excellence
What We Will Give You:
* Competitive Pay and Bonuses - We’ve created a variety of competitive compensation programs to foster career development, reward success and to show our employees just how much they’re valued.
* Generous Holidays + Bank Holidays & some time away from work - on top of generous holiday allowance, we can generally take advantage of half day Fridays providing our work is finished for the week.
* Extras, discounts, perks & volunteering opportunities - Being a valued member of the Deckers Brands team means more than just a pay-check. From generous discounts to community-based programs, we offer a variety of cool extras.
* Growth and Development - Deckers Brands was built on the idea of pursuing passion. That’s why we offer extensive opportunities and support for personal and professional development including Global Mentorship Programme
* Hybrid & Flexible Working Environment
Equal Employment Opportunity
Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants embracing their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.
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